BMC Mainview Consultant

BMC MainView Technical Consultant required by market leading financial services organisation in Switzerland. The BMC MainView Technical Consultant will need the following skills and experiences:

Operation & Support and Installation & Configuration of BMC Products
*Incident and event handling (Level 2 and Level 3).
*Problem handling and problem resolution, incl worst case scenarios.
*Escalation of incidents and problems to the vendor, BMC Software Inc., including the actively tracking and managing of such requests.
*Installation of new versions of BMC products according to client's request.
*Apply maintenance on BMC products and update existing documentation.
*Rollout of corrective actions as result of incident and problem analysis.
*Documentation of maintenance and installation processes.
*Base consultancy and support of BMC products.
*Checking Logs on a weekly base.

Engineering of BMC MainView Monitoring
*Design, engineering and implementation of alarms as requested by the client product engineers
*(eg WebSphere MQ).
*Ensure production readiness of every alarm, ensuring that a run book is available (content to be provided by a client product engineer).
*Engineering and design of custom workspaces or web exports of workspaces.
*Engineering and maintenance of any created alarm or custom workspace.
*Documentation of any alarm or custom workspace.

Education of BMC Products
*Customizing of BMC products to have best usage of the products.
*Evaluation, installation and implementation, configuration, testing and rollout of new features or components which help to support DB2 team and DB2 developers as well as CICS engineers.
*Documentation of the usage of new functionalities and features.
*Education of BMC products to DB2 DBAs and DB2 developers as well as CICS developers.
*Goal of the education: 80% of all incidents are answered by the 1st level support.

BMC Products in Scope
*Apptune for DB2, MainView DB2, MainView CICS, Data Collector, SQL Explorer, SQL Performance,
*Database Administration for DB2, Catalog Manager, CopyPlus, Cross Systems Image Manager,
*Extended Buffer Manager & Snapshot upgrade Feature, LoadPlus, RecoverPlus, UnloadPlus,
*BMCSORT, Log Master, High Speed Apply Engine, Threshold Advisor
*MainView Infrastructure, MainView AutoOPERATOR Suite, MainView for IMS, MainView for IP,
*MainView for USS, MainView for WebSphere, MainView for WebSphere MQ, MainView for z/OS,
*MainView SRM Automation, MainView Allocation, MainView SRM Reporting, MainView Transaction
*Analyzer, MainView Console Management.

Please note, this is a 3 year contract to start ASAP. Some flexibility on start dates can be arranged for the right candidate.