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Blackberry/Iphone Tier I Tech Support Specialist

Eingestellt von Yoh

Gesuchte Skills: Support, Iphone


Yoh has a contract opportunity for a BLACKBERRY/IPHONE TIER 1 TECHNICAL SUPPORT SPECIALIST to support our client in Washington D.C.


- Assist Authorized Users on configuration/installation, support and use the purchaser email system on BlackBerry, IOS and smartphone Devices.
- Assist Authorized Users on how to use phone functions, Instant messaging functions and Browser functions.
- Process orders, receive and distribute devices from vendors.
- Troubleshooting SIM Card errors.
- Resolve configuration issues with BlackBerry, IOS and smartphone Devices.
- Enterprise Activations.
- Assist in changing Blackberry passwords.
- Provide research and testing new mobile devices and software.
- Assist with SIM Unlock for T-Mobile device.
- Resolve usability issues with BlackBerry, IOS and smartphone devices.
- Synchronize Lotus Notes Address Book with BlackBerry mobile devices.
- Create, manage and maintain a Smartphone-specific database for inclusion of data for installation and troubleshooting assistance.
- Coordinate with Service Provider vendor.
- Smartphone use training as needed.
- Distribution of BB software push.
- Provide limited support for PDA and Smartphone add-on devices and programs (Cortado, Bayalink, dumb terminals, keyboards, etc.).
- Use knowledge of multiple synchronization programs to assist customers using these programs.
- Resolve configuration issues and usability issues with BlackBerry, IOS and smartphone Devices.
- Unlock T-Mobile BlackBerry device (SIM unlock Code).
- Dispatch related calls as appropriate.
- Assistance with requesting new black berry devices.
- Resynchronize RSA SecureIDs for remote access users.
- Reset SecureID PINs and set up temporary passwords for lost or forgotten SecureIDs.
- Resolve device connectivity issues with wireless and broadband connections.
- Create documentation for mobility-related applications and devices (Tips & Tricks, Handheld Guidelines, setup/configuration instructions, etc.).
- Use the 'Remedy' call tracking system to track, analyze and reports to identify problem areas and training opportunities.
- Collect feedback from clients, through surveys and other tools when requested by management.
- Provide friendly professional, technically accurate, and consistent customer support.
- Maintain a proper inventory and update databases of related equipment to the Mobile Services Kiosk.
- Process and Distribute purchaser approved wireless phone and other order requests for staff.
- Receiving and logging in work orders and devices as needed.
- Provide invoice status between vendor and clients or support personnel.
- Provides direct user support for Blackberry on issues and supports BlackBerry team.
- Handles front desk duties and responsibilities when needed.
- Troubleshoot client initiated Helpdesk tickets.
- Update appropriate databases with accurate information.


- AS degree or vocational school degree.
- Five (5) years of technical support experience overall and at least two (2) recent years of Blackberry and IOS device support.
- Excellent customer service skills.
- BoxTone MDM experience is a plus.


RECRUITER: Scott Bennekemper



Branch: IT & Telecom


  • Einsatzort:

    Washington, Vereinigte Staaten

  • Projektbeginn:


  • Projektdauer:

    Keine Angabe

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

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