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Biomni Frontoffice Consultant

Eingestellt von Dell Associates

Gesuchte Skills: Support, Consultant

Projektbeschreibung

The Dell Associates programme brings together a community of independent, professional IT contractors who work alongside Dell on projects throughout the UK. Opportunities range from one-time deployment roles to multi-year on-site engagements and are ideal for contractors who want to build on their experience across a wide range of IT products with the flexibility of project by project opportunities.

We currently have a requirement for a contractor with specialist knowledge of Biomni Front Office to assist us on a short term project in London.  Biomni FrontOffice for Symantec has been upgraded and we are looking for additional support with the outstanding confuguration work.

Key Responsibilities will include:

- Applying a workaround supplied by Biomni that replaces administrator rights
- Testing the new Biomni workflows that allow integration with ServiceDesk
- Installation of the optional ServiceDesk ticket viewer
- Documenting the installation and configuration steps in the ServiceDesk Configuration Record
- Defining the Service Catalogue front page
- Creation of the forms to allow user input
- Creation of the standard decisions process (including SLA definition) to handle approval of the request as defined  RBM Visio diagrams
- Creation of enhanced decisions process to monitor ServiceDesk incidents for the RAS request process
- Creation of a ServiceDesk incident and displaying the incident number to the user instead of the Biomni ticket number 
- Calling of the appropriate workflow web service and passing form data to it including new ServiceDesk incident number

Interested?  Apply online now for more information and to be considered for this role.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Dell Associates