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Biomni Frontoffice Consultant
Eingestellt von Dell Associates
Gesuchte Skills: Support, Consultant
Projektbeschreibung
We currently have a requirement for a contractor with specialist knowledge of Biomni Front Office to assist us on a short term project in London. Biomni FrontOffice for Symantec has been upgraded and we are looking for additional support with the outstanding confuguration work.
Key Responsibilities will include:
- Applying a workaround supplied by Biomni that replaces administrator rights
- Testing the new Biomni workflows that allow integration with ServiceDesk
- Installation of the optional ServiceDesk ticket viewer
- Documenting the installation and configuration steps in the ServiceDesk Configuration Record
- Defining the Service Catalogue front page
- Creation of the forms to allow user input
- Creation of the standard decisions process (including SLA definition) to handle approval of the request as defined RBM Visio diagrams
- Creation of enhanced decisions process to monitor ServiceDesk incidents for the RAS request process
- Creation of a ServiceDesk incident and displaying the incident number to the user instead of the Biomni ticket number
- Calling of the appropriate workflow web service and passing form data to it including new ServiceDesk incident number
Interested? Apply online now for more information and to be considered for this role.
Projektdetails
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Einsatzort:
London, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
1 week
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Organisation/Management, Sonstiges