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Billing Specialist

Eingestellt von Candle (Canberra)

Gesuchte Skills: Sales, Design

Projektbeschreibung

A 4 month contract opportunity for a Billing Specialist to work in the Operations team of a large Telecommunications organisation.

The responsibilities as the Billing Specialist is to take lead in implementing new bill reporting solutions including undertaking customer system demonstrations for sales opportunities. Provide high level of technical advice and take lead in delivering bill reporting costed service for nominated customers which might involve data analysis, developing new reports and consultancy.

KEY ACCOUNTABILITIES:

- Provide technical advice, consultancy and delivery of services
- Provide MBRS demonstrations.
- Be accountable for billing service lead for key strategic initiatives for the delivery of bill reporting services to customers
- To ensure adherence to the contractual requirements. Including new requirements and change management.
- To build and maintain effective working relationship with the customer and stakeholders.
- Ensure SLA or contract deliverables are achieved and customer expectations are met.
- Design, implement continuously improve to processes and systems to optimise performance.

ACCOUNTABILITIES:

- Be individual specialist to achieve business outcomes
- Develop a sound understanding of the key strategic business direction across the billing process.
- Provide input and/or leadership as requested for specific customer initiatives to refine and enhance process.
- Adhere to various frameworks and process.
- Ensure data integrity and quality is maintained.
- Apply your knowledge of analysis across contracts and/or program activities.
- Be responsible in developing and maintaining effective networks and relationships with internal and external stakeholders to achieve desired outcomes.
- Act with appropriate urgency to ensure deliverables are met within specified time frames.
- Be an active and collaborative team player.

AS THE SUCCESSFUL CANDIDATE YOU WILL HAVE THE FOLLOWING SKILLS:

- Competent level of ability in Microsoft Word, PowerPoint, Project, MS Excel and Visio
- Advanced problem-solving skills, with demonstrated ability to resolve complex issues.
- Excellent analysis skills, with experience in writing documents.
- Excellent interpersonal and communications skills.
- Strong written and verbal communication skills
- Excellent time management skills and the ability to meet tight deadlines
- Ability to work independently and a high attention to detail
- Knowledge of process management methodologies
- Advanced knowledge of MBRS product & services (desirable)

BEHAVIOURS SPECIFIC TO THIS ROLE:

- Will be able to build excellent stakeholder relationships with all areas.
- Will possess high level written and oral communication skills to be able to document and report on the performance on the project's issues, status, risks, etc.
- Demonstrated ability to achieving results, including an established ability to develop and maintain sound working relationships.
- Clearly demonstrated knowledge of business practices and processes, including the ability to identify customer procedures/processes.
- Demonstrated high level of interpersonal skills and initiative in the areas of problem solving, issues and conflict management, negotiation and presentation.
- Highly effective written and oral communications and presentation skills resulting in the provision of quality documentation and professionally presented documents.
- Demonstrated skills in computer literacy, particularly in the area of Telstra's Standard Operating Environment (SOE) products - MS Word, MS Project, MS Excel MS Outlook and MS PowerPoint.

If you have the above skills and are interested in getting some more information on this role please press the 'apply' now button or contact Amanda Duffell.

Projektdetails

  • Einsatzort:

    Canberra, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    4m

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Marketing/Vertrieb, Medien/Design

  • Skills:

    sales, design

Candle (Canberra)