Bilingual Medical Information Associate - English and Swedish

Job Summary:

Bilingual Medical Information Associate - English and Swedish speakers required for long term contract - previous medical information experience would be advantageous but is NOT essential - life science degree / languages essential.
Requirements:

Title: Medical Information Associate - bilingual English and Swedish

Location: Surrey

Job Accountabilities:

Expectations of this role include providing technical and medical information with high quality customer service. In addition the MIA will be responsible for researching and preparing responses for escalated medical inquiries as well as Scientific Response Documents related to one or two therapeutic areas.

Job Content:

Frontline Medical Information Request management:

Researching and responding to inquiries received via phone, email, internet or mail.
Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
Responsible for identifying and recording, or triaging to responsible designee, adverse events and product quality complaints as well as processing fulfillment.

Escalated Enquiry Management:

Exhibits broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s).
Handles escalated MI inquiries from various sources.
Creates and maintains MI documents by ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers' needs.
Ensures the alignment of response documents to global/regional/local labeling and licensing for all the Countries we support.
Maintains compliance with corporate and departmental trainings, SOPs and WIs.

Job Knowledge, Skills and Experience:

Bachelor's degree in a science/health-related field (Pharmacy Degree Preferred).

Some Pharmacy/Hospital experience preferred

Medical Information/Pharmaceutical experience preferred

High level of Proficiency in both written and spoken English and Swedish

NOTE: If this role is not what you are looking for and you have experience in or are looking to enter the pharmaceutical, pharmacy, biochemical or other scientific fields, please still contact us anyway because listed here are only a selection of the many, many vacancies we have available.

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