Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Bilingual Call Centre Representative

Eingestellt von Zylog Systems (Canada) Ltd

Gesuchte Skills: Client, Marketing, Oracle

Projektbeschreibung

JOB DESCRIPTION
Bilingual Call Centre Representative Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don't have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:
Our client has a requirement for a Bilingual Call Centre Representative for a 1 year contract opportunity. The position is located in North York, Toronto.

What makes this Special:
Our client is a prestigious nationwide Canadian Retail Company is in search of experienced bilingual customer service agents to facilitate state-of-the-art retail customer service and support. This is an opportunity to be part of an energetic and enthusiastic customer service team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants. If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.

Position Summary:
Reporting directly to the Team Leader, the incumbent responds to telephone and email inquiries from stores and customers regarding store level marketing and customer programs, marketing related issues, rewards issues and other customer service related activities. The incumbent ensures responses are provided in a prompt and effective manner to achieve a high level of customer satisfaction.

Primary Responsibilities:

- Responds to customer calls and emails to provide first level customer service for store and customers, resolves issues in a prompt and efficient manner and escalates issues as required.
- Logs of calls and emails into the appropriate tracking systems and escalate issues to the appropriate person or department, as necessary, to ensure accurate and timely logging of response actions.
- Identifies recurring issues to determine and document possible solutions and assist with the prompt resolution of issues.
- Attends team huddles to receive current updates on issues, concerns and promotions.
- Attends one-on-one meetings to track current progress and identify areas for improvement.
- Liaises with internal departments to ensure call and email issues are resolved and ensure service level agreements are maintained.
- Maintains a high level of knowledge regarding the reward program, current marketing programs, Distribution Centre issues, and other Customer Service initiatives to provide accurate responses to concerns or issues.
- Ability to work rotating shifts, including weekends and statutory holidays

Skills, Knowledge facility with editing and/or proof-reading is required
- Computer skills to produce reports, documents and presentations.
- Knowledge of customer service procedures in a retail call centre environment.

Education & Job Knowledge:

- Minimum High School Graduation diploma or equivalent level of education

Hours:

- Mon-Fri - 8am to 8pm
- Sat- 8am to 8pm
- Holidays - 8am to 8pm Consists of Shift work
- Rotational Schedules
- Flexibility is a must
- Punctuality is critical

Keywords: Bilingual, Customer Service, French, Call Centre.

COMPANY OVERVIEW:

Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada.

Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Projektdetails

  • Einsatzort:

    North York, Kanada

  • Projektbeginn:

    asap

  • Projektdauer:

    1 Year Contract

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Zylog Systems (Canada) Ltd