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BI Technical & Support Analyst
Eingestellt von Anankei
Gesuchte Skills: Support, Marketing
Projektbeschreibung
Context
Within the Customer Intelligence department, the Customer Data team has to ensure:
- The management of the Marketing Data warehouse (MDWH),
- A technical environment to be used for the implementation of Commercial Reporting , analyses done by Data scientists, ad-hoc requests,…
- Support and targeted assistance to our users (from beginners to expert user)
- The management of platforms and tools needed to carry out users activities
- …
The MDWH is the main database used for Marketing analyses; it contains a 360° view of customers (client data, contract, interaction, transaction)
The MDWH is in the centre of the CRM Loop (marketing campaigns). In parallel it is also used for reporting, predictive analyses, data mining,...
The Customer Data team is the link between Business users and IT teams involved in the MDWH technical management.
Within the technical part of the team, we focus on :
- The setting up of an optimal BI environment in the respect of the security and confidentiality rules for users (DataMart creation, access management, data security, architectural review, …)
- The support and assistance for users (training, tool support (SAS, Harry Pilote,…))
The supported technologies are multiples (SQL, SAS, Harry Pilote, Spotfire,…).
Function Description
We are looking for strengthening the team in the technical part of it. Among others the candidate will need to :
- Support the team in the users support activities (D2D activities).
- Participate in the set-up, access management and incident management of a knowledge base environment.
- Review the documentation structure used currently in the team.
Start Date ASAP
Duration 12 months
Location
Brussels
Within the Customer Intelligence department, the Customer Data team has to ensure:
- The management of the Marketing Data warehouse (MDWH),
- A technical environment to be used for the implementation of Commercial Reporting , analyses done by Data scientists, ad-hoc requests,…
- Support and targeted assistance to our users (from beginners to expert user)
- The management of platforms and tools needed to carry out users activities
- …
The MDWH is the main database used for Marketing analyses; it contains a 360° view of customers (client data, contract, interaction, transaction)
The MDWH is in the centre of the CRM Loop (marketing campaigns). In parallel it is also used for reporting, predictive analyses, data mining,...
The Customer Data team is the link between Business users and IT teams involved in the MDWH technical management.
Within the technical part of the team, we focus on :
- The setting up of an optimal BI environment in the respect of the security and confidentiality rules for users (DataMart creation, access management, data security, architectural review, …)
- The support and assistance for users (training, tool support (SAS, Harry Pilote,…))
The supported technologies are multiples (SQL, SAS, Harry Pilote, Spotfire,…).
Function Description
We are looking for strengthening the team in the technical part of it. Among others the candidate will need to :
- Support the team in the users support activities (D2D activities).
- Participate in the set-up, access management and incident management of a knowledge base environment.
- Review the documentation structure used currently in the team.
Start Date ASAP
Duration 12 months
Location
Brussels
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Marketing/Vertrieb, Sonstiges