Bi-Lingual Technical Support - Reading - Contract - to £34,000

Bi-lingual Technical Support - Reading - Contract - to £34,000

Bi-lingual support escalation agents with fluency in French, German or Dutch are sought by this international IT Company who are looking for people to act as Tier 3 support and deal with harder queries that have been escalated. This exciting role will give you exposure to the most challenging of issues. You will use your customer handling and troubleshooting skills to identify and resolve issues, helping to deliver the perfect customer experience for those experiencing problems. As well as previous technical experience, you will need to have a high attention to detail enabling you to take the customer through troubleshooting steps, and provide clear documentation. There is a strong focus on collaboration enabling you to work efficiently with internal groups for new and unknown issues.

The ideal candidate must demonstrate outstanding customer service skills. As this position will require regular interaction with escalated consumer customers, it is critical that this person is composed and not intimidated while providing support. Due to round-the-clock need, person must be flexible to the option of being 'on-call' during non-business hours. It is preferred that Support Escalation Agent have at least 2 years Hardware/Software Support and 1 year supporting Microsoft Products at an advanced level.

Experience
Strong Microsoft Product knowledge
Multilingual - French, German or Dutch
Exceptional customer handling skills and the ability to work in a fast passed ever changing environment
Performing complex diagnostic repair on client machines
Research and resolve technical issues using resources and initiative
Analyzing logs and test results
Developing solutions including interfaces, services, utilities or customer requests.
Experience of installing hot fixes
Exposure to a wide variety of hardware and peripherals
Implementing solutions
Certification on MCITP, MCDST or MCSE is a plus