Benefits Administrator

SUMMARY

- The Benefits Operations Administrator (BOA) role is responsible for resolving complex participant issues including conducting research, analysing plan provisions and translating provisions to the ongoing processing environment.
- The BOA resolves system edit issues and performs some manual calculations/processes that are not automated.
- The BOA creates ad hoc reports in support of client and participant service delivery functions.

RESPONSIBILITY AREAS

- Researches complex participant benefit issues and formulates resolutions/recommendations by analysing fact patterns and applying plan provisions and best practices.
- Provides resolution in accordance with due dates and documents processes.
- Conducts system edit clean up including researching and determining reasons for errors and resolving errors which may include working directly with client or third party vendor to obtain correct data/information.
- Manually performs benefit processes and complex calculations that are not automated, requiring plan knowledge, analysis, and interpretation. Identifies and recommends a methodology for completing calculations by referencing guidelines and best practices and validates recommendation with BOM or BSM for final approval.
- Generates ad hoc benefits related reports by writing queries and analysing data for accuracy.
- Develops and documents benefit related processes and guidelines.
- Works with the Benefits Operations Manager to recommend process improvements and coaching and training opportunities that were identified from participant issues, recurring edits, process delays, and quality problems.

WORK CONDITIONS

- Occasional evening and weekend work to meet deadlines.
- Work with global and offshore resources may require flexible hours.
- Daily contact with clients whether directly aligned to project work or for developing the client relationship.
- Frequent computer use at Workstation up to 2 hours at a time or for extended periods of time.
- Access information using a computer and related components and peripherals.
- Participation in training sessions, presentations, and meetings.

SKILLS:

FORMAL EDUCATION & CERTIFICATION

- Bachelor's degree (in a business context preferred) or equivalent work experience required.

KNOWLEDGE & EXPERIENCE

- Working knowledge of benefits related laws and regulations (preferred).
- Strong written and verbal communication skills.
- Strong listening and interpersonal Skills.
- Strong organization skills with the ability to multi-task and drive and prioritize own work.
- Skilled at properly researching, identifying, and documenting a system's defect.
- Excellent research, computation, and analysis skills with strong attention to detail.
- Experience with data mining and interpreting results.
- Experience working in a team oriented, collaborative environment.

TECHNICAL SKILLS

- Strong problem solving and analytical skills.
- Proficient in Microsoft applications like Excel and Word.

PERSONAL ATTRIBUTES

- Responds willingly, promptly, and effectively to changing work environments, changing priorities, and new situations.
- Demonstrates the ability to prioritize and balance multiple demands effectively.
- Builds capability to contribute by taking responsibility for own development
- Demonstrates applied learning by continuously improving own contribution.
- Ability to quickly identify problems, opportunities, and alternative courses of action.
- Logical and efficient, with keen attention to detail.
- Strong client service orientation.
- Works with and without supervision and has the ability to prioritize and multi-task.
- Generate new and creative approaches to benefit processes and thinks outside the box.
- Maintains confidentiality.
- Continuous improvement and team work mindset