Banking Applications Support Analyst (m/f)

- Provide functional support to operations, middle office and back office, i.e. act as first point of contact

for user issues, analyze issues, identify solutions, follow up and communicate till resolution of issues - Take full ownership of issues raised by all teams of the bank and make sure solutions are provided in a timely manner based on your assessment of the priority of the problem
- Organize meetings with the users to follow up and achieve progress on the issues they are facing
- Serve our internal operations customers in Geneva and supporting remote locations
- Provide feedback to development on application requirements helping to prioritize fixes and liaising with traders for acceptance after researching and diagnosing bugs
- Knowledge of banking products and interest in the finance world (CFA or equivalent a strong asset)
- Strong communication skills, customer orientation, diplomacy, team player and leadership
- Systems knowledge : Unix user level and a good SQL expertise
- Exposure to following is an asset: SWIFT Alliance, content management, business object, Murex
- Awareness and exposure to change management methodologies and best practices

Weitere Qualifikationen: Business analyst