Bank Call Handler

Job Title: Call Handler (Bank)

Location: Wakefield

Hourly rate: £8.28 per hours

Hours: Casual - As and when required

Role Purpose

To be the first contact for all calls relating to the Serco Health contract. To service these calls efficiently and effectively to ensure the smooth running of the operation in order to maintain performance standards.

Key Accountability

To service all calls efficiently and effectively from Police Custody areas, Health Care Professionals and other sources

To follow procedures and guidelines and gather, retain, document and use all relevant information

Demonstrate personal ownership of all calls and situations and effectively agree a positive outcome

Constantly review workload and priorities

Display a polite and courteous manner at all times to colleagues and our customer

Undertake any tasks which are deemed reasonable within the role

Follow shift responsibilities which may change in line with Business need

Take ownership of all personal development constantly ensuring you are up to date with all published and available information

To work closely with your coach and Manager to ensure the best levels of service are given at all times. This will include Coaching and feedback sessions and to work with agreed development plans if appropriate

Provide any feedback as you feel appropriate to enhance the smooth running of the operation

Person Specification

Proven track record of working in a fast paced and high demand environment

Excellent communication and influencing skills and the ability to communicate at all levels

Be able to use your own initiative and respond appropriately to a variety of situations

Ability to manage change effectively

Good keyboard skills

Salary: £8.28 per hour. Date posted: 14/06/2013