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Back Office Transport NOC Engineer - Transmission, Back Office, Suppor

Eingestellt von RIZE Worldwide Ltd

Gesuchte Skills: Network, Engineer, Engineering, Client

Projektbeschreibung

Back Office Transport NOC Engineer - Transmission, Back Office, Support, WDM, SDH, Zurich

RIZE's client is a market leading Telecommunications company supporting a long-term project that is ramping up and requires the expertise of a confident and independent Back Office Transport NOC Engineer.

MAIN RESPONSIBILITIES:

- Manage and operate the customer's Transport network;
- Troubleshoot Customer Trouble Tickets, provide assistance to the GNOC on 2nd/3rd line network faults (Network Trouble Tickets);
- Provide technical assistance for in-time and quality implementation of major network upgrades or extensions;
- Perform complex preventive maintenance tasks;
- Monitor and maintain the operational status of Transport through regular evaluation of trouble ticket reports and performance statistics;
- Assist Sunrise with services re-design tasks required to meet future growth;
- In direct co-operation with Deployment and Project Management, the Back Office Engineer needs to provide technical assistance for in-time and quality implementation of network upgrades or extensions;
- Complete technical support deliverables as defined in the project plan;
- Keep up to date with latest development of tele- and data-communications technologies;
- Maintain close relations with third parties (ie vendors) to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products;
- Foresee possible conflicts and improvements to operational services;
- Assist in design, engineering, testing and rollout of newly defined products;
- Prepare the necessary configuration and validation for new installations and upgrades;
- Provide stand-by service (24/24h-7/7d), if required, as per local regulations.

KEY TASKS:

- Perform diagnostics on Transport Network elements and run tests against the impacted resources to identify of cause of specific trouble;
- Find the resolution/workaround for troubles, update trouble reports and dispatch fault repair tasks;
- Identify failed resources, activate cold stand-by resource units, support fault management escalations;
- Perform functional tests of repaired resources;
- Perform complex planned work activities related to network trouble tickets or to Business customers;
- Manage medium to large provisioning tasks configuring network elements and testing end-to-end service;
- Create, plan and submit Change Request on the Transport Network;
- Determine the (security) risk and impact of implementing a Change Request;
- Review the design, develop and implement Change Request;
- Conduct post-implementation review to ensure successful implementation along with identification of any external impacts or new requirements;
- Create and update the Preventive Maintenance procedure and schedule according to the product guidelines;
- Schedule and perform the Preventive Maintenance Service Requests within SLA;
- Report on the status of Preventive Maintenance result for the Transport Network;
- Handle Problem ticket requests; create, correlate and dispatch to Problem ticket according to needs;
- Identify root cause of specific resource trouble; reinitialize impacted resources;
- Verify the problem solution and closure; prepare and deliver problem report;
- Implement problem solution, update problem tickets.

REQUIREMENTS:

- Comprehensive and in-depth knowledge of Transport Network architecture;
- Consolidated experience with systems and technologies from Huawei, NSN, Nortel-Ciena;
- Knowledge of MPC Network, MBH Network, MPLS, Platform Network, MGT Network, SDH, WDM, Clarify;
- Proven ability to participate in large scale projects, to implement project requirements and to provide project technical support;
- Capability to understand process frameworks and to support process implementation and optimization;
- Extensive practice in drawing up technical or operational specifications and to understand requirements from the customer or the field forces;
- Solid understanding of security rules and standards.

SKILLS

- Education: Degree in Telecommunication or Computer Science
- Experience: At least 5 years experience in Transport network operation and management
- Language: Fluent English, German is considered a plus
- Other: Experience with Operators' O&M Departments or other Managed Services Organizations is a plus

Projektdetails

  • Einsatzort:

    Zürich, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    Rolling Contract

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

RIZE Worldwide Ltd