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Back Office Data Engineer (Juniper Cisco)

Eingestellt von Connect 44 UK

Gesuchte Skills: Network, Engineering, Engineer, Xml

Projektbeschreibung

Back Office Network Data Engineer -contract role in Switzerland

Troubleshoot Customer Trouble Tickets, provide assistance to the GNOC on 2nd/3rd line network faults (Network Trouble Tickets).

Perform complex preventive maintenance tasks.

Monitor and maintain the operational status of fixed network through regular evaluation of trouble ticket reports and performance statistics.

Perform configuration changes in the network driven by Sunrise engineering work orders.

In direct co-operation with Deployment and Project Management, the Back Office Engineer needs to provide technical assistance for in-time and quality implementation of network upgrades or extensions.

Complete technical support deliverables as defined in the project plan.

Keep up to date with latest development of telecommunications technologies.

Maintain close relations with third parties (ie vendors) to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products.

Foresee possible conflicts and improvements to operational services.

Assist in design, engineering, testing and rollout of newly defined Sunrise products.

Prepare the necessary configuration and validation for new installations and upgrades.

Provide stand-by service (24/24h-7/7d), if required, as per local regulations.

Key Tasks:

Perform diagnostics on Fixed Data Network elements and run tests against the impacted resources to identify of cause of specific trouble.

Find the resolution/workaround for troubles, update trouble reports and dispatch fault repair tasks.

Identify failed resources, activate cold stand-by resource units, support fault management escalations

Perform functional tests of repaired resources, perform complex planned work activities related to NTT or to Business customers;

Manage medium to large provisioning tasks configuring network elements and testing end-to-end service;

Create, plan and submit Change Request on the Fixed Data Network;

Determine the (security) risk and impact of implementing a Change Request;

Review the design, develop and implement Change Request;

Conduct post-implementation review to ensure successful implementation along with identification of any external impacts or new requirements;

Create and update the Preventive Maintenance procedure and schedule according to the product guidelines;

Schedule and perform the Preventive Maintenance Service Requests within SLA;

Report on the status of Preventive Maintenance result for the Fixed Data Network;

Handle Problem ticket requests; create, correlate and dispatch to Problem ticket according to needs;

Identify root cause of specific resource trouble; reinitialize impacted resources;

Verify the problem solution and closure; prepare and deliver problem report;

Implement problem solution, update problem tickets.

Requirements:

Comprehensive and in-depth knowledge of Fixed Data Network architecture;

Consolidated experience with systems and technologies from Huawei, Cisco, Juniper, NSN;

Knowledge of Clarify and Remedy tickets tools, NSN DSLAM, Huawei/Cisco/Juniper high-end Routers and L3 Switches, IP Quartz Clock, MPLS, LDP, L2VPN Martini and Kompella drafts, L3VPN, MP-BGP, NG-MVPN, ISIS, OSPF, eBGP Internet peering, Router Reflectors, XML and Scripting languages.

Proven ability to participate in large scale projects, to implement project requirements and to provide project technical support;

Please send your CV to (see below)

Projektdetails

  • Einsatzort:

    Zürich, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Connect 44 UK