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Back Office Access Network Engineer
Eingestellt von Elabram Systems SDN BHD
Gesuchte Skills: Network, Engineer
Projektbeschreibung
- Responsible to provide 2nd level GPON (MA5612 &MA5600) hardware support, GPON service configuration, and GPON FTTH troubleshooting and restoration in the NGBB network
- Perform detail GPON related alarm analysis on the network
- Properly judge the complexity of the Fault, call for multiple expertise support and/or escalate to 3rd level Support Engineer or Vendor Engineer effectively.
- Cooperate in multiple expertises in Fault handling.
- Investigate and summarize critical technical fault for the network.
- Provide incident report on the technical fault for the network.
- Investigate customer complaint and resolution.
- Prepare restoration plan for incident of disaster.
- Ensure the tasks are carried out in accordance to the SLA (Service Level Agreement) and KPI (Key Performance Indicator).
- Working Hours - 9am - 6pm (Monday to Friday, subject to change)
- If required, able to work during weekend and/or Public Holiday.
- Perform detail GPON related alarm analysis on the network
- Properly judge the complexity of the Fault, call for multiple expertise support and/or escalate to 3rd level Support Engineer or Vendor Engineer effectively.
- Cooperate in multiple expertises in Fault handling.
- Investigate and summarize critical technical fault for the network.
- Provide incident report on the technical fault for the network.
- Investigate customer complaint and resolution.
- Prepare restoration plan for incident of disaster.
- Ensure the tasks are carried out in accordance to the SLA (Service Level Agreement) and KPI (Key Performance Indicator).
- Working Hours - 9am - 6pm (Monday to Friday, subject to change)
- If required, able to work during weekend and/or Public Holiday.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Ingenieurwesen/Technik