Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Back Desk Support Medewerker (Antwerpen)

Eingestellt von Anankei

Gesuchte Skills: Support

Projektbeschreibung

Je functie: Supporting the team coordinator and management of the Service Desk with solving incidents and changes to the Level 1. Team, base Antwerpen.
The Level 1.5 receives from the communication layer of the Service Desk more complex tickets from employees in Europe. This requires IT skills supported by communication skills as the customer will be contacted in case of need. Analysts are member of a virtual team with offices in Belgium, Germany, Italy and Spain.

- Support colleagues and supports Level 0/1. Tri-linguel ( NL, F, UK)
- Support Specials:
- Global AHD ticket tool
- different Imac types, assignee groups
- Mailbox dispatching
- handle QM checks
- AccessIT
- Knowledge base
- Creating and adjusting Knowledge documents

Je profiel: - Deliver support in tri-lingual ( NL,F,UK) where Bi-lingual is a must and Spanish and italian is an added value.
- Advanced Troubleshooting and can work independently
- Knowledge of Office365 / Win 8.1
- Deliver support with a customer oriented view and sharing knowledge and skills with the team

Projektdetails

  • Einsatzort:

    Antwerpen, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Anankei