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BA - Request Management
Eingestellt von Michael Bailey Associates - Zurich
Gesuchte Skills: Client, Design
Projektbeschreibung
For our client in Basel we are looking for an Business Analyst.
Start: 12/02/2018
End: 30/11/2018
Location: Basel
Workload: 100%
Role Description:
-Co-ordinate testing, simulation, training and enhancement
- Provide over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
- Directly manage and take responsibility for Process Experts within the assigned cluster and provide knowledge, guidance and consultancy
- Proactively manage application specific enhancements/defects
- Work with the wider programme teams to enable delivery of the processes
- Run iterative workshops with stakeholders as required
- Monitor and drive issue resolution and escalate out of line situations
Required Experience:
-Experience of Service Management implementation/transformation programs as a business analyst
- Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
- Working business knowledge of consulting services
- Service Management IT industry knowledge, ITIL aware
- Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately
- Composure and the ability to remain calm and dispassionate
- Ability to initiate action - seize opportunities to put ideas into action either personally or through engaging a team or the organization as a whole
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Start: 12/02/2018
End: 30/11/2018
Location: Basel
Workload: 100%
Role Description:
-Co-ordinate testing, simulation, training and enhancement
- Provide over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
- Directly manage and take responsibility for Process Experts within the assigned cluster and provide knowledge, guidance and consultancy
- Proactively manage application specific enhancements/defects
- Work with the wider programme teams to enable delivery of the processes
- Run iterative workshops with stakeholders as required
- Monitor and drive issue resolution and escalate out of line situations
Required Experience:
-Experience of Service Management implementation/transformation programs as a business analyst
- Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
- Working business knowledge of consulting services
- Service Management IT industry knowledge, ITIL aware
- Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately
- Composure and the ability to remain calm and dispassionate
- Ability to initiate action - seize opportunities to put ideas into action either personally or through engaging a team or the organization as a whole
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Medien/Design