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BA - Incident- and Problem Management
Eingestellt von Michael Bailey Associates - Zurich
Gesuchte Skills: Client, Design
Projektbeschreibung
For our client in Basel we are looking for a Business Analyst
Start: 12/02/2018
End: 30/11/2018
Location: Basel
Workload: 100%
Role Description:
Lead the delivery effort and account for milestone targets according to the project plan
Provide over-sight with offshore test teams
Ensure clusters processes are aligned, integrated and uniform
Produce weekly monthly report to highlight risks, key decisions & progress
Directly manage and take responsibility for Process Experts within the assigned cluster and provide knowledge, guidance and consultancy
Proactively manage application specific enhancements/defects
Highlight any risks and issues observed
Run iterative workshops with stakeholders as required
Work with Project management to assist with tracking & escalation of issues
Monitor and drive issue resolution and escalate out of line situations
Required Experience:
Experience in at least one Major ServiceNow Process delivery area
Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
Experience of taking ownership for core ServiceNow module delivery with minimal management support
Working business knowledge of consulting services
Service Management IT industry knowledge, ITIL aware
Educated to a minimum of higher national diploma level
Composure and the ability to remain calm and dispassionate
Ability to motivate others through effective leadership skills combined with a high level of personal energy and enthusiasm
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Start: 12/02/2018
End: 30/11/2018
Location: Basel
Workload: 100%
Role Description:
Lead the delivery effort and account for milestone targets according to the project plan
Provide over-sight with offshore test teams
Ensure clusters processes are aligned, integrated and uniform
Produce weekly monthly report to highlight risks, key decisions & progress
Directly manage and take responsibility for Process Experts within the assigned cluster and provide knowledge, guidance and consultancy
Proactively manage application specific enhancements/defects
Highlight any risks and issues observed
Run iterative workshops with stakeholders as required
Work with Project management to assist with tracking & escalation of issues
Monitor and drive issue resolution and escalate out of line situations
Required Experience:
Experience in at least one Major ServiceNow Process delivery area
Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
Experience of taking ownership for core ServiceNow module delivery with minimal management support
Working business knowledge of consulting services
Service Management IT industry knowledge, ITIL aware
Educated to a minimum of higher national diploma level
Composure and the ability to remain calm and dispassionate
Ability to motivate others through effective leadership skills combined with a high level of personal energy and enthusiasm
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Medien/Design