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BA - Change- and Configuration Management
Eingestellt von Michael Bailey Associates - Zurich
Gesuchte Skills: Support, Client
Projektbeschreibung
For our client in Basel we are looking for an
Business Analyst
Start: 12/02/2018
End: 30/11/2018
Location: Basel
Workload: 100%
Role Description:
Co-ordinate testing, simulation, training and enhancement
Provide over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
Report on the status of deliverables and progress against plan which feeds into the ITSM and wider Programme Governance model
Proactively manage application specific enhancements/defects
Monitor and drive issue resolution and escalate out of line situations
Required Experience:
Experience in at least one Major ServiceNow Process delivery area
Experience of Service Management implementation/transformation programs as a business analyst
Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
Experience of taking ownership for core ServiceNow module delivery with minimal management support
Working business knowledge of consulting services
Service Management IT industry knowledge, ITIL aware
Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Business Analyst
Start: 12/02/2018
End: 30/11/2018
Location: Basel
Workload: 100%
Role Description:
Co-ordinate testing, simulation, training and enhancement
Provide over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
Report on the status of deliverables and progress against plan which feeds into the ITSM and wider Programme Governance model
Proactively manage application specific enhancements/defects
Monitor and drive issue resolution and escalate out of line situations
Required Experience:
Experience in at least one Major ServiceNow Process delivery area
Experience of Service Management implementation/transformation programs as a business analyst
Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
Experience of taking ownership for core ServiceNow module delivery with minimal management support
Working business knowledge of consulting services
Service Management IT industry knowledge, ITIL aware
Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges