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Avaya Telecom Tech

Eingestellt von AGILE

Gesuchte Skills: Support, Consultant, Consultants



SKILLS: Avaya Communication Manager, Deployment of Gateways, DHCP/IP addresses

This position is responsible supporting and administering the organization's telephony environment. Responsible for developing an understanding of the present state and telephony inter-operability as we migrate in various phases from non-standard to standard operating environment. This position is a key contributor to the overall planning, implementation, and support of telephony installations throughout the enterprise.


- Maintains voice systems; coordinates telecommunication maintenance functions to accommodate system users and minimize downtime for all sites across the enterprise.
- Performs Add/Move/Change telephony configuration requests for customers. 
- Ensures compliance with all voice procedures.
- Resolves problems as referred by the ACS Support Center.
- Monitors all voice activity for problems; diagnoses and resolves problems according to procedure. Escalates problems to the appropriate levels necessary.
- Assists with disaster recovery plans. Ensures all backups are performed on schedule for the various telecommunication systems.
- Develop and maintain telecom documentation.
- Assist the telecommunications group in support of ongoing telecom improvement projects.
- Coordinates with and assists vendors with software/hardware testing and installations.


- Bachelor's degree or equivalent experience with a minimum 3 years related experience, increasing responsible voice communications administration experience.
- Knowledge and experience with the various operating systems and systems performance monitors.
- Minimum of 3 years experience with Avaya Telephone Systems
- Must have experience with Avaya Communication Manager
- Experience with Deployment of Gateways
- Experience with DHCP/IP addresses
- Familiarity with multiple phone Switches, phone mail, key systems, and associated software.
- Familiarity of call center environments, both inbound and outbound supporting remote locations 
- Must know access methods including cable modems, DSL, satellite, and wireless. Must be proficient with Windows, especially its communications and networking capabilities.


As an Agile consultant, you'll gain many of the advantages and benefits of being a direct hire, while experiencing the flexibility of consulting. It's the best of both worlds! Our IT consultants enjoy a wide array of benefits including: medical, dental, 401K, life insurance, Employee Assistance Program and more.


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