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Avaya Interaction Center Specialist

Eingestellt von LSCS Ltd

Gesuchte Skills: Design, Usability, Support

Projektbeschreibung

The Avaya Interaction center design engineer creates, evaluates, and modifies user interfaces to support voice software application development. Develops and applies software design/usability processes in the design of those user interfaces. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

- Assists in developing software design/usability best practices for user interfaces
- Applies best practices for software design/usability
- Produces specifications describing user interfaces and internal structures for the product being developed
- Tasks require interaction with internal team (solution architects, developers, quality assurance staff, project management) and customer staff
- Consults with customers and Avaya associates on design concepts. This may include internal and/or external training duties on design concepts
- Meets customer and business goals as an individual and a member of a cross functional project team
- Gathers and analyzes caller and business requirements used to design successful applications
- Ceates voice user interface requirements documents, functional specifications and other business related documents
- Develops and presents call flow and messaging that are to be used to accomplish business and caller satisfaction goals
- Consults with (internal and/or external) customers on the branding of custom applications (including, for example, analysis of a customer's marketing strategy and touchpoints) resulting in the development of corresponding personas
- Helps customer select voice talent in line with the persona developed. Coaches voice talent during message recording sessions.
- Collaborates with solution architects and developers to ensure compliance with application design objectives
- Provides usability support to product teams, including the analysis and investigation of applications/systems, including graphical, web, multimedia, voice response, and conversational user interfaces
- Gathers requirements, defines scope and performs functionality analysis, caller analysis, and voice user interface design of computer programs for end user automated call processing functions employing Automatic Speech Recognition (ASR) capabilities
- Performs usability testing, programming, debugging, and modification duties as necessary
- Develops simple and complex grammars
- Supports and executes speech application tuning exercises
- Designs easy to complex voice user interfaces according to documented processes and with minimal aid  contributes to the development of company objectives and principles and achieves goals in creative and effective ways
- Exercises judgment in methods, techniques, and evaluation criteria for obtaining exceptional resultsWork is performed with minimal direction
- Must have a strong customer focus with excellent verbal and written communication skills.Knowledge of IVR, call center, and speech technology industry is a must
- Ability to present oneself in a professional manner at all times in a fast-paced technical working environment.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

LSCS Ltd

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