Avaya Designer/Architect (Siebel CRM)

Title: AVAYA DESIGNER/ARCHITECT (SIEBEL CRM)

Location (City): UTRECHT, NL

Rate: HOURLY BASIS

Duration - 3 MONTHS (PLUS EXTENDABLE)

Start date:  IMMEDIATE

AVAYA  DESIGNER/ARCHITECT ROLE:

The architect is the bridge between strategic business objectives in the field of Customer Relationship Management ( CRM ) and the implementation of-The -Shelf Best-Of -Breed IT solutions.

The architect looks at the problem from becoming a company-wide perspective ( business objectives, organization, products and services, business processes) and uses his/her knowledge and experience to bring targeted by translating them into IT solutions in the field of CRM it. S/He coordinates while the relationship between applications ( data) streams, technical infrastructure, management, organization and security.

In addition, S/he uses his/her influence to convince the client of the proposed solutions and guarantees acceptance by end users and operations departments.

The architect has a proven track record in the field of CRM in the telecom industry ( mobile, fixed, cable ) and is able to balance the processing time and quality of customer satisfaction balance.

PRIMARY TASKS

Creative contribute to developing vision and roadmap for CRM

Creative contribute to the definition phase of projects ( idea development ) with clear objectives and scope in the form of project start architectures

Elicitation/validation of requirements (business and system requirements) regarding feasibility and prioritization

Design/validate solution architectures

Design/validate global and detailed process descriptions

Validating high-level and detailed functional designs

Design/validate migration scenarios/strategies

Ensure effective (re ) use of existing ICT solutions

Submission of consequences of choices to solutions, feasibility, cost and lead time

Supervises and monitor implementations supplied in accordance with the requirements and design

As a senior level is also acting as team lead, content and if necessary organizational

KNOWLEDGE:

It is a strong function of content, focusing on a broad process knowledge and highly detailed design knowledge and skills, coupled with a thorough knowledge of IT solutions and IT architecture.

Avaya CTI routing in combination with an agent desktop solution and Siebel

Telecom Markets and services: Industry, market segments, the players and services

Telecom business and management: Organization organizing, managing and KPIs Detailed knowledge of multiple Telecom processes ( eTOM )

Management methods and techniques: Innovation Management + Project

IT Architecture and Reference Models: TOGAF, SID, TAM, SOA

Design Methods and Techniques: Agile, RUP, DSDM, SCRUM

IT Solutions: Knowledge of multiple Telecom conventional solutions such as CRM and Billing Systems, Middleware and IT Platforms

The Solution Architect must have a university - work level feature.