Avaya Contact Centre Specialist

Avaya Contact Centre Specialist

Our client is a leading Australian Systems Integrator with a National presence. Based in Melbourne's CBD you will be working onsite at a leading financial institution supporting their current contact centre practice.

Excellent communication skills are a priority for this role as you will be representing a national organisation in a very tight knit but successful team.

Your role will include the planning, design, configuration, implementation, documentation and considerable BAU. You will be an excellent Technical Voice Engineer or technical lead  representing our Client in voice related incidents and problems relating to the new UCP's.

Your background will cover the majority of the following skillsets:

Avaya Red

Design and implementation experience of Avaya PABX infrastructure (Servers, Gateways)
 Sound knowledge of Avaya Communication Manager 5.0 or Above
 Experience in Avaya Aura WFM packages and additional associated modules (WFM, WFO, Avaya Call Recording, Quality Manager, Shift Bidding, Strategic Planner)
 Experience in AVP (Avaya voice Portal) Speech platform
 Knowledge of Call Recording Platforms & MS Lync voice solutions

In this role you will:

Liaise with 3rd party vendors in regards to maintenance and troubleshooting priority faults
 Assist internal Project Teams as SME in telephony infrastructure and hardware
 Improve internal process for Helpdesk faults in relation to Telephony infrastructure faults
 Create and maintain detailed infrastructure documentation
 Ability to communicate with the Business in an effective manner and support relationship building

This is a short term initial engagement (with possible extensions) and is available for an ASAP start for suitably qualified candidates, Avaya certs expected, ACA, ACS, ACE, etc

Please state how your skills & experience match the requirements of this position, your salary expectations and your availability.

Due to current response rates, ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.