Audio Visual Technician I

AUDIO VISUAL TECHNICIAN I CHANDLER, AZ CONTRACT OPPORTUNITY

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The Audio-Visual Technician will provide audio/visual support to corporate clients. S/He must be proficient with a wide range of technologies related to audio and video production, streaming media, videoconferencing, and audiovisual operations support.

This position, in CompuCom's Audio-Video Support Services department, reports directly to the Audio Visual Technician III overseeing the work site. S/He is a member of the team overseen by the Regional AV Lead overseeing Audio-Visual Service on-site activities.

The Audio Visual Technician I must demonstrate an entry level knowledge of the basic aspects of customer support in AV. Position may be delegated responsibility to oversee contractors temporarily assigned to their place of operation, or temporarily assume responsibilities of their on-site AV Tech II in that person's absence. Candidate regularly collaborates with customer stakeholders and internal team leaders.

THE TECHNICIAN WILL:

- Have a high school diploma or equivalency
- Have entry level-1 years experience in AV support
- Exhibit excellent interpersonal skills
- Display the ability to work and interact professionally with all corporate levels
- Exhibit excellent customer service, problem solving and troubleshooting skills
- Be capable of managing multiple projects under tight deadlines
- Be capable of working independently with little supervision
- Possess strong written and verbal communication skills
- Be able to follow written and verbal directions easily
- Be able to stand, walk, climb, sit and use hands and fingers
- Occasionally lift objects up to 100 lbs. as required
- Reach, grasp and carry objects as required

KEY TECHNICAL RESPONSIBILITIES:

- Provide audio/visual support for conferences and events
- Learn to provide troubleshooting in the event of equipment failure or system breakdown
- Instruct customers in the use of audio/video equipment in conference rooms and auditoriums
- Assist other technicians in fixing and maintaining equipment
- Learn Level 2 AV Tech position to provide backfill as needed
- Travel between work locations with your personal vehicle
- Other duties as assigned

SKILLS AND ADDITIONAL REQUIREMENTS:

- Strong desire to learn and take personal responsibility for product and technologies education
- Excellent work ethic
- Provide administrative support to local lead on an as needed basis
- Minimal experience with audio production and sound reinforcement fundamentals desired
- Skills in the setup and operation of a wide variety of audio/visual equipment desired, but training is available for the right candidate
- Solid experience with various streaming media and digital media formats, encoding, transcoding
- Familiarity with videoconferencing codecs and conferencing services
- Ability to present a professional appearance at all time

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it's all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.