Audio Visual Technician

AUDIO VISUAL TECHNICIAN RIO RANCHO, NM ONGOING CONTRACT OPPORTUNITY

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The Audio Visual Technician provides audio visual support to corporate clients. The Audio Visual Technicians must be proficient with a wide range of technologies related to audio and video production, streaming media, videoconferencing, and audiovisual operations support.

This position, in CompuCom's Audio-Video Support Services department, reports directly to the Audio Visual Technician III overseeing their work site. They are member of the team overseen by the Regional AV Lead overseeing Audio Visual Service onsite activities.

The Audio Visual Technician must demonstrate an entry level knowledge of the basic aspects of customer support in AV.

This position may be delegated responsibility to oversee contractors temporarily assigned to their place of operation, or temporarily assume responsibilities of their on-site AV Tech II in that persons absence.

This position regularly collaborates with customer stakeholders and internal team leaders.

TECHNICIAN WILL:

- Have a high school diploma or equivalency
- Have 2-3 years experience in AV support
- Exhibit excellent interpersonal skills
- Display the ability to work and interact professionally with all corporate levels
- Exhibit excellent customer service, problem solving and troubleshooting skills
- Be capable of managing multiple projects under tight deadlines
- Be capable of working independently with little supervision
- Possess strong written and verbal communication skills
- Be able to follow written and verbal directions easily
- Be able to stand, walk, climb, sit and use hands and fingers
- Perform occasional lifting of objects up to 100 lbs. as required
- Reach, grasp and carry activities as required

KEY TECHNICAL RESPONSIBILITIES:

- Provide audiovisual support for conferences and events
- Learn to provide troubleshooting in the event of equipment failure or system breakdown
- Instruct customers in the use of audio video equipment in conference rooms and auditoriums
- Assist other technicians in fixing and maintaining equipment
- Learn Level 2 AV Tech position to provide backfill as needed
- Travel between work locations with your personal vehicle
- Other duties as assigned

REQUIREMENTS:

- Strong desire to learn and take personal responsibility for product and technologies education
- Excellent work ethic
- Ability to provide administrative support to local lead on an as needed basis
- Minimal experience with audio production and sound reinforcement fundamentals desired
- Skills to set up and operate a wide variety of audio visual equipment, but willing to train the right candidate
- Solid experience with various streaming media and digital media formats, encoding, transcoding
- Familiarity with videoconferencing codecs and conferencing services
- Present a professional appearance at all time
- Ability to work an 8am 5pm shift Monday- Friday
- Must be able to pass 10 year criminal background check & drug screen
- Must pass DMV Check (valid drivers license required)
- Physical requirements of position: ability to lift up to 70 lbs.

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.