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Audio Visual Support Engineer

Eingestellt von ESG Consulting

Gesuchte Skills: Support, Engineer

Projektbeschreibung

Selected candidates must be able to independently provide Audio Visual, web/video cast to small and large groups. Must have strong customer service skills and be able to make decisions quickly and under pressure in support of high ranking individuals and audiences. Troubleshoot complex audio and visual camera software problems and provide solutions. Follow-up with all customers to ensure problems are resolved. Document any new solutions or problems and submit to management. Communicate any problems or negative customer interactions to management.

Required skills 2 years experience:

- Windows 7 Professional (Install, configure and trouble shoot)
- Microsoft Office 2007 Professional or greater (Install, configure and trouble shoot)
- Experience with PolyCom and/or Cisco Tandberg Encoders/decoders, cameras and bridges
- Extensive knowledge implementing video/webcast over LAN and WAN networks
- Able to identify and implement configuration changes to web/video cast Servers for multi stream events
- Working knowledge of Cisco wireless and VPN technologies, TCP/IP Addressing
- Troubleshooting network load and bandwidth issues related to video conference/webcasting
- Working knowledge of various printers (installation and configuration)
- Excellent grasp of the English Language.
- Ability to communicate information to appropriate persons
- Excellent customer service skills
- Enthusiasm
- Attention to detail.
- Communicates easily with non-technical individuals.
- Ability to work in a team environment.
- Must have effective interpersonal skills
- Ability to prioritize all tasks, projects, job duties
- Ability to utilize time management skills and able to multitask
- Must have excellent questioning skills as well as the ability to identify, isolate and communicate problems from and to all levels of customer base and staff
- Ability to provide problem-solving solutions over the phone and through email.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

ESG Consulting