Associate of Data/Transaction Management

The Associate of Data/Transaction Management is a member of the Operations team and is responsible for handling the daily activities, both transactional and non-transactional, such as obtaining customer data, reviewing data discrepancies, and reporting complex issues while meeting service level agreement with internal and external customers.

PRIMARY DUTIES AND ACCOUNTABILITIES

- Execute day to day workflow using Lodestar and Siebel and manage basic exception handling activities.
- Review and report process issues to teammates and management with emphasis on customer information and system improvement opportunities.
- Review and comprehend rule changes and ensure system processes are following current market requirements.
- Works with supervisor to execute development plans addressing communication, personal development, and technical skills, along with basic industry knowledge.

SKILLS:

REQUIRED:

- BS or BA degree in business related field such as Business Administration, Finance, Management, Management Information Technology or Supply Chain Management.
- Strong communication skills (oral and written) with internal and external parties.
- Critical thinking skills with attention to details and problem solving.
- Intermediate skills in Microsoft Excel.
- Beginner skills in Microsoft Access.
- Strong organizational and time management skills.

PREFERRED:

- Intermediate to Advanced skills in MS Office (Access and Excel).
- Lodestar and Siebel experience.
- Working knowledge of EDI transactions.
- Advanced knowledge of billing and/or CRM system requirements.
- Deregulated energy industry experience with specific experience in data and regulatory requirements.