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Associate Manager, Service Delivery EPM

Eingestellt von Synectics

Gesuchte Skills: Support, Design

Projektbeschreibung

JOB SCOPE:

- Provide IS related support to the Service company and other legal entities, per service agreements, within the total global organization.

RESPONSIBILITIES:

- The job holder will have responsibility for ensuring that issues arising with the functioning and performance of the FiT and HFM systems are resolved in a timely manner
- The incumbent is responsible for coordinating and liaising between end users and the support teams, both internal and external, to deliver resolutions to issues.
- They are the key point of contact for users based in the Americas time zone but will also support the broader, global user base, picking up on-going issues as part of a follow-the-Sun support model.
- Together with the broader FiT and HFM support team, the incumbent maintains and supports the application support tools, processes and procedures in order to ensure the delivery of efficient, reliable and cost-effective services to IS and the FiT and HFM user community on a worldwide basis.
- The incumbent will play a key role in identifying underlying issues which are candidates for enhancement work.

OPERATING ENVIRONMENT:

- The role requires a detailed level of technical knowledge of the Hyperion Planning and Essbase technologies and the interfaces between these and other applications/technologies
- Whilst the reporting line for this role is through IS, the key clients of the role are Finance, principally the HQ, LA and NA EPM CoEs. The line management for this role are all remotely located meaning that this incumbent is required to be a self-starter, capable of working independently
- The role provides support for an application which is critical for the month-end process and the annual contract and budgeting process. The cycles for these finance processes have strict deadlines which result in severe time pressures. Any system issues arising during these critical times need to be resolved quickly and the job holder needs to be able to operate effectively in this time -pressured environment
- The HQ Central user group is technically savvy and as such comprise a demanding stakeholder group

SKILLS:

KNOWLEDGE, SKILLS, EXPERIENCE AND LANGUAGE REQUIREMENTS:

- Bachelor of Science in Information Systems, Computer Science, MIS or a business Finance-related degree - Required
- Extensive Technical Experience in Essbase and Hyperion Planning - Preferred
- Project Management Experience - Proven Track record to lead Small/Medium sized projects - Design/Development/UAT/Deploy - Required
- Strong Communication Skills, Verbal and Written - Required
- Ability to work in a dynamic, time-pressured environment - Required
- Ability to work collaboratively across the broader EPM team - Required
- Ability to establish partnerships and build effective teams with internal and external partners - Required
- Prior experience in the Business Process areas of Cost/Volume/Revenue/P&L Planning & Forecasting - Preferred
- Prior experience in Monthly Close Processes - Preferred
- Extensive experience leading support across core technical areas of the EPM platform - HFM/Planning/Reporting/Master Data
- Understanding of FR reporting tools and Report Development - Preferred
- Business Rule Development/Essbase Calculation Script Development - Preferred
- Planning Application Web Form Development - Preferred
- Fluent spoken/written English - Required

Projektdetails

  • Einsatzort:

    Deerfield, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synectics