Associate Claims Resolution Representative Job

ASSOCIATE CLAIMS RESOLUTION REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in SANTA ROSA, CA.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Has zero to two (0-2) year's Customer Service experience in a call center environment
- Working knowledge of Microsoft Office
- Good problem solving and conflict resolution skills

WHAT YOU'LL BE DOING:

- Answer inbound customer calls regarding new and existing service requests
- Assist in understanding and evaluating warranty coverage
- Document all calls in company's system FALCON
- Process claims for homeowners and assist with warranty coverage inquiries
- Create work items from Claims and/or work orders
- Cancel or re-open claims or work orders
- Provide homeowners with all relevant information pertaining to the contract, claims or work order.
- Handle various dispatch activities
- Resolve homeowner and contractor scheduling conflicts
- Be given the chance to progress through the organization at a rapid pace, depending on your aptitude and open positions

WHAT YOU NEED TO BRING TO THE TABLE:

- High School Diploma/Equivalent
- Typically has zero to two (0-2) year's Customer Service experience in a call center environment.
- Good listening, verbal and written communication skills
- Proven customer service skills
- Good organizational skills with the ability to multi task, prioritize and follow up
- Ability to overcome objections.
- Good problem solving and conflict resolution skills.
- Good stress tolerance.
- Working knowledge of Microsoft Office

WHAT'S IN IT FOR YOU?

- This is your chance to work for a company that cares about your development and helps lead you to where you want to be

RECRUITER:Jillian Valdez

Yoh, a DayMONJOB

TAX TERM: CON_W2J2WNWFIN

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SFSF: PROF