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Assistant

Eingestellt von Huxley Associates

Gesuchte Skills: Support

Projektbeschreibung

I am looking for an Operation support Assistant for a position within a Tier One Financial Institution (Customer Relations). The role will be based in London and the daily rate is 6 months.

The key focus of this role will be to resolve both standard and Ombudsman Complaints investigated in Ireland and reported to the GNCI Team for resolution. You will also play an important part in the root cause analysis of all complaints as well as the production and management of MI within the Customer Relations Team.

Candidates must have:

* Exceptional letter writing, communication and analytical skills.

* Highly motivated and results orientated, together with a passion for quality to deliver an outstanding customer experience.

* Works closely and constructively with colleagues within the team/business area and external stakeholders, sharing knowledge and best practices openly and willingly.

* Exceptional relationship building with strong people skills.

* The ability to take ownership of a complaint, ensure resolution is fit for purpose and that it meets service standards.

* Able to work under pressure and meet tight timescales ensuring quality and accuracy.

* Must have proven ability to make sound decisions of a highly complex nature under pressure.

* Excellent negotiation and arbitration skills.

* Excellent planning skills.

* Flexible with an ability to appropriately handle a demanding environment.

* Produce and review complaints MI & reports with consideration given to Root Cause Analysis.

Knowledge

* A good understanding of Group Products.

* A good understanding of complaint handling and FOS although FOS not essential.

* An understanding of the FSA regulations relevant to complaint handling

* A good understanding of MI requirements, production/management and Root Cause Analysis.

Experience

* Proven experience in a customer service environment.

* Experience of handling written complaints.

Key Accountabilities

* To investigate and ensure timely resolution of customer complaints raised by Ireland customers in line with Group Complaint Handling.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Huxley Associates