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AS Systems Engineer (Brussels)
Eingestellt von Anankei
Gesuchte Skills: Engineer, Oracle, Ip
Projektbeschreibung
Je functie: Context
The department Customer Intimacy&Experience Retail & enterprise is responsible for the Production & of Retail, Private Banking & CPPP critical applications
We ensure 2nd level support for business applications in the domain Retail, Private Banking the team IT AS Customer Intimacy& Experience Retail & Enterprises is responsible of the IT operational support of critical applications in Qa and Production.Main activities are in Brussels with France coordination.
Function Description
We are actively searching for a Senior Systems Engineer - Deployment Specialist & Incident Solver Telephony CTI - Genesys 7.6 and 8.x
Your mission will be to act
as Deployment Specialist and Incident Solver :
- to ensure that all deployments are carried out on schedule, are fully deployed, implemented and functioning in the operational environments .
- to communicate with all stakeholders regarding the progress of the deployment following the run-book.
as incident solver
- to find and implement solutions in order to solve incidents.
- to document the resolution progress and the applied solutions.
- to Investigate, analyse and document incident cause, and solution
- to evaluate with the team responsible if incident has to be escalated to Incident Manager (IMod)
You will also be involved in deployment and configuration of upgrade Genesys system. A strong Genesys 8.x knowledge is required.
Start Date ASAP
Duration 12 months
Location
Brussels
Je profiel: Required knowledge / Experience
Education
Bachelor/Master or equivalent by experience in Computer science
Certification
ITIL knowledge is a plus - Genesys Certification
Languages Requirement
French Good
Dutch Good
English Good
Experience
Minimum 5 years of experience in telephony (CTI)
Banking applications knowledge
Technical Experience
Mandatory
You will be able to understand and execute technical runbooks (Genesys in Qa and Production).
You have the technical skills to implement monitoring on components in CTI technology and specifically in Genesys 8 migrations, including dynamic routing strategy development
Technical skills :
- Good Knowledge Genesys Framework .
- Good understanding and good knowledge of IP Telephony, Networking, and Enterprise Application flows and protocols . Ability to analyze and solution architecture knowledge.
- Knowledge of different OS (Windows/Unix,Linux) .
- Tomcat, Oracle, IBM Websphere,
- Cisco or telephone knowledge are also a plus, call center analysisPreferable Genesys Certified Engineer (CGE)
Soft skills
Team player
Quick self-starter, pro-active attitude
Good communication and Influencing skills
Good analytical and synthesis skills
Autonomy, commitment and perseverance
Ability to work in a dynamic and multi-cultural environment
Flexible, accurate & control minded.
Quality driven
Prepared to be on-call on a regular bases (every 4-5 weeks)
The department Customer Intimacy&Experience Retail & enterprise is responsible for the Production & of Retail, Private Banking & CPPP critical applications
We ensure 2nd level support for business applications in the domain Retail, Private Banking the team IT AS Customer Intimacy& Experience Retail & Enterprises is responsible of the IT operational support of critical applications in Qa and Production.Main activities are in Brussels with France coordination.
Function Description
We are actively searching for a Senior Systems Engineer - Deployment Specialist & Incident Solver Telephony CTI - Genesys 7.6 and 8.x
Your mission will be to act
as Deployment Specialist and Incident Solver :
- to ensure that all deployments are carried out on schedule, are fully deployed, implemented and functioning in the operational environments .
- to communicate with all stakeholders regarding the progress of the deployment following the run-book.
as incident solver
- to find and implement solutions in order to solve incidents.
- to document the resolution progress and the applied solutions.
- to Investigate, analyse and document incident cause, and solution
- to evaluate with the team responsible if incident has to be escalated to Incident Manager (IMod)
You will also be involved in deployment and configuration of upgrade Genesys system. A strong Genesys 8.x knowledge is required.
Start Date ASAP
Duration 12 months
Location
Brussels
Je profiel: Required knowledge / Experience
Education
Bachelor/Master or equivalent by experience in Computer science
Certification
ITIL knowledge is a plus - Genesys Certification
Languages Requirement
French Good
Dutch Good
English Good
Experience
Minimum 5 years of experience in telephony (CTI)
Banking applications knowledge
Technical Experience
Mandatory
You will be able to understand and execute technical runbooks (Genesys in Qa and Production).
You have the technical skills to implement monitoring on components in CTI technology and specifically in Genesys 8 migrations, including dynamic routing strategy development
Technical skills :
- Good Knowledge Genesys Framework .
- Good understanding and good knowledge of IP Telephony, Networking, and Enterprise Application flows and protocols . Ability to analyze and solution architecture knowledge.
- Knowledge of different OS (Windows/Unix,Linux) .
- Tomcat, Oracle, IBM Websphere,
- Cisco or telephone knowledge are also a plus, call center analysisPreferable Genesys Certified Engineer (CGE)
Soft skills
Team player
Quick self-starter, pro-active attitude
Good communication and Influencing skills
Good analytical and synthesis skills
Autonomy, commitment and perseverance
Ability to work in a dynamic and multi-cultural environment
Flexible, accurate & control minded.
Quality driven
Prepared to be on-call on a regular bases (every 4-5 weeks)
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Ingenieurwesen/Technik