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Applications Specialist

Eingestellt von SmartSourcing plc

Gesuchte Skills: Support, Design

Projektbeschreibung

We are currently recruiting for an Applications Specialist to join a high profile government project to deliver a FAP and Windows 7 desktop upgrade.

The Applications Specialist will provide the expertise to manage and maintain all applications in, and transitioning to, the live IT environment. The role holder will also act as a technical expert to resolve incidents and problems under an ITIL compliant problem management process.

The successful candidate will therefore have good technical knowledge (preferably MCSE or MCITP with knowledge of Internet, Intranet web services, web and oracle apps and SAS) and a track record of building good working relationships, providing sound, evidence based advice and working collaboratively to solve IT problems.

Main Duties/Responsibilities:

-the operation and management of all managed enterprise applications within the IT estate.
-support the development and release of new or changed IT services by ensuring that proposed changes and releases conform to agreed Operational Acceptance Criteria, that rollout and back out plans are practicable, and by rigorously ensuring that the change control process is adhered to.
-advise the Operations Technical Support Manager and the Service Manager on the practicality of service level targets and will underpin agreements and processes within their remit area, and influences changes to new and existing Service Level Agreements.
-provide guidance to design teams on the integration of new systems into the monitoring infrastructure.
-provide key input into the incident and problem management processes by providing technical escalation to other support teams and working directly with third party suppliers when required.

The successful candidate will:

Ensure that all enterprise applications operate within agreed parameters

Establish that all IT services meet agreed Operational Acceptance Test criteria

Rigorously ensure that the change control process is adhered to ensure that IT services roadmaps are maintained

Ensure that product life cycle milestones are identified and escalated where required

Identify Single Points of Failure (SPOF)

Participate in the Service Improvement life cycle

Liaise with third party suppliers on infrastructure services matters, in relation to application availability

Create monthly service performance reports

Provide technical leadership and guidance where required

Manage an Applications Analyst.

SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

SmartSourcing plc