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Applications Analyst - 3rd line Support - Law Firm - London

Eingestellt von Alps It Ltd

Gesuchte Skills: Support, Net, Client, Sql

Projektbeschreibung

Applications Analyst - 3rd line Support - Law Firm - London.

My client a leading Law Firm based in the City is looking for an experienced Applications Analyst with to provide temporary assistance in an urgent role. Previous experience with the professional services sector is desirable, but is not essential.

RESPONSIBILITIES WILL INCLUDE:

- Provide 3rd line support to the IT Service Desk, for assigned applications
- Assist with the implementation, upgrade and maintenance of the firm's applications, through technical, analytical or programming methods
- Document the implementation of applications through design, configuration, and support reports
- Perform configuration, testing, and multi-tiered system integration of applications, with minimal supervision, following the full life cycle methodology
- Evaluate individual user software requests and, where appropriate, find acceptable solutions that satisfy user needs without affecting the stability of firm-wide software
- Be aware of the technologies, ITIL processes and procedures in use within the department
- Adhere to local and regional IT operational standards
- Other duties as assigned to fully meet the requirements of the position
- Supporting clients, providing solutions to complex software issues, and maintain business continuity of mission critical applications
- Execute projects and delivery to meet IT benchmarks used to measure operational health and performance
- Provide system support, design and analysis assistance to other user levels and internally to IT

TECHNICAL SKILLS

- Proven experience in an IT technical role in a 24 x 7 global support environment; professional services experience is desirable but not essential
- Can demonstrate experience of managing and upgrading applications
- Strong SQL knowledge
- Good knowledge of Visual Basic/Dot Net
- A working knowledge of Windows XP/Windows 7, IIS and Active Directory
- Can support and integrate standard legal software
- Able to document technical processes and procedures

Alps IT. is acting as an Employment Business in relation to this vacancy.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Alps It Ltd