Applications Analyst

This role is with a major public sector organisation based in Newcastle. You will be responsible for supporting the application aspects of multiple live services. You will manage live incidents and be responsible for the investigation of incidents and provision of resolutions. interaction/interface with Solutions Delivery (project handover, Clone testing, etc.), involvement in live incidents escalated via other support teams, co-ordination with New Projects to gain an understanding of Live Support Requirements, collection of adhoc statistics, housekeeping on Live Services and Databases, the creation & maintenance of support documentation (LSMs, etc.), attend live support and customer meetings, enhancement suggestions through Change Proposals/CIPs and Trouble Tickets and provide technical advice/support to other areas including the customer.

Your experience should include of PVCS, EARS & Windows, a working knowledge of Live Service Systems and applications, knowledge of Clarity, MS Office applications knowledge, experience of XML and Maestro Scheduler and you should have analytical and decision making skills, be forward thinking and have good customer facing skills.

The role is based in Newcastle upon Tyne and will start at the end of October/beginning of November. Duration will be 6 months initially with a likelihood of extension. Fees will be according to your skills and experience.

Please forward your details in the first instance.