Applications Analyst

INFORMATION TECHNOLOGY AND MEDIA SERVICES
Information Systems and Development
Applications Analyst
Full Time, Fixed Term (24 months)
Grade E: £25,513 - £31,342 per annum

An exciting opportunity has risen for an experienced CRM Analyst to join a busy Applications Team delivering business critical applications and services within the ITMS Department. Specifically to provide support to the wider Marketing and Business Development teams with events and the management of mailing campaigns.

You will provide application administration and perform configuration and workflow changes to Microsoft Dynamics CRM applications, developing a clear and extensive understanding of the CRM database whilst ensuring that the governance surrounding this is to the required standard.

The role encompasses working on the project to upgrade the current version to 2013 and associated technologies. This will involve liaising with the Business sector and suppliers and working methodically with other ITMS teams.

You will have excellent communication and organisational skills with the ability to manage relationships at all levels of the University. It is essential that you have experience of working in a customer support environment, working with a mix of internal and external teams, internally or externally hosted systems, bespoke and commercial off the shelf applications and multiple suppliers would be highly advantageous.

Please quote reference: 8834

Closing Date: 22 February 2015

Interview Date: To be confirmed