Application Supporter Genesys

voor een van onze klanten in amsterdam zijn wij op zoek naar een Applicatie Supporter Genesys/IVR. het gaat om een project van minimaal 4 maanden plus optie op verlenging.

Medior Midrange beheerder (Genesys en IVR)

Main tasks:
- Production Support
- Solving incidents with limited timeframes and under pressure
- BAU - monitoring incident queues and team mail box, etc.
- Troubleshooting (both Mainframe, Windows and Unix Applications)
- Troubleshooting Basic Shell Scripting
- Troubleshooting Java programming
- Troubleshooting JCL programming
- Implementation (deploying) in PR environment outside the official working hours
- Project Support
- Consultancy
- Deployments for testing purposes
- Participation/perform pre production tests
- Deliver support during testing (incident solving)
- Deployments to a production site
- Support during implementation
- Acceptance
- Secure operational aspects
- Give 'go/no go' advice for implementation

Required skills:
- Proven UNIX (AIX & Linux) skills and experience in a complex (virtualized) environment.
- Genesys framework skills and experience
- Invision Voice Response framework skills & experience
- Proven Windows (Windows server versions) skills and experience in a complex (virtualized) environment.
- Experience with IBM WebSphere applications (Back Office applications)
- Experience with OPC & JCL
- Networking TCP/IP
- Universal Command
- Oracle RDBMS ver 9/10/11
- DB2 Midrange
- PRISMA (Peregrine Service Centre)
- Financial Banking knowledge
- Excellent communication skills, both speaking and writing in English
- Testing application (Multiplatform and/or 'chained' applications)
- Flexible team player
- Proactive attitude and nature
- ITILMichael Bailey International is acting as an Employment Business in relation to this vacancy.