Application Support Specialist (17835) Job

APPLICATION SUPPORT SPECIALIST needed for a CONTRACT opportunity with Yoh's client located in CREVE COEUR, MO.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- SQL
- Remedy
- ITIL and ITSM Incident

WHAT YOU'LL BE DOING:

- Provide exceptional application support for R&D customers
- Analyze problems and implement solutions
- Develop relationships with business and technical stakeholders
- Identify opportunities to improve user experience based on support issues and customer feedback to increase adoption with customers
- Drive efforts to proactively identify application or system issues improving availability and performance
- Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution.
- Manage a workload with changing priorities and demands
- Advocate for business stakeholder needs across technical teams ensuring issues are remediated quickly and customers' needs are met.
- Create Knowledge Base articles to drive self service capabilities and empower tier one resources to resolve issues without escalation

WHAT YOU NEED TO BRING TO THE TABLE:

- BA/BS in Agronomy, Plant Sciences, Biology, Chemistry, Computer Science, or comparable work experience in Agriculture/Biotechnology
- Demonstrates strong problem solving skills.
- Experienced with data analysis leveraging SQL.
- Strong organizational, written and verbal communication skills.
- Application Support experience in resolving software issues.
- Self-starter, motivated and strong team player.
- Ability to create and foster relationships with IT and business clients at all levels of the organization.
- Familiarity with Remedy IT Service Management tool is a plus
- An understanding of ITIL and ITSM Incident and Problem Management

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Remedy IT Service Management tool is a plus

GET HIRED, APPLY NOW!

RECRUITER: Allan Borabo

Yoh, a DayMONJOB

TAX TERM: CON_W2J2WBRSTL

Ref:

Enterprise: IT & Telecom