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Application Support Specialist
Eingestellt von CPL Solutions
Gesuchte Skills: Support, Sql, Client
Projektbeschreibung
My client have recently completed a system migration from Dynamics AX2009 to Dynamics AX2012 R2, as a result, initial focus will be concentrated on the ongoing support & maintenance of this application. This role will involve working as part of the current support team to ensure that current and future service levels are met.
Key Responsibilities:
- Second and third line support of a wide range of applications, including deployment, support and maintenance where required, with initial focus on Dynamics AX 2012
- Liaise with and manage support from external 3rd party suppliers and contractors, including participation in review meetings, contract reviews and SLA tracking and reporting.
- Call logging, prioritisation and tracking numerous issues of varying severity and effectively managing the resolution of all 3rd party supplied and in-house developed applications.
- Dynamics AX 2012 security model design, modification and implementation.
- Provide technical support of ZAP reports implemented alongside Dynamics AX 2012.
- Assist end users in ZAP report building.
- Scheduling and co-ordinating system upgrades for both internally and externally provided systems in accordance with the Group Technology Roadmap.
- Assist in testing new applications, application changes and patches.
KNOWLEDGE, SKILLS AND EXPERIENCE:
- Third Level Qualification in a Computer Science or IT related subject.
- 5+ years in a customer facing application support role.
- 2+ years' experience in MS Dynamics in a customer facing role, with strong Dynamics AX 2012 technical background and functional experience in Finance and Project modules.
- Experience supporting users in a complex application environment.
- Experience working with and supporting business critical systems.
- Excellent decision making skills and an ability to prioritise tasks.
- Strong technical and analytical skills.
- Working knowledge of SQL
WHY APPLY?
An excellent opportunity to add value to your CV and gain experience with a highly reputable company. You will become a member of an established, proactive and creative IT team.
IF YOU ARE INTERESTED IN FINDING MORE ABOUT THIS RARE OPPORTUNITY PLEASE CONTACT CLAIRE O'DWYER OR (SEE BELOW)
Key Responsibilities:
- Second and third line support of a wide range of applications, including deployment, support and maintenance where required, with initial focus on Dynamics AX 2012
- Liaise with and manage support from external 3rd party suppliers and contractors, including participation in review meetings, contract reviews and SLA tracking and reporting.
- Call logging, prioritisation and tracking numerous issues of varying severity and effectively managing the resolution of all 3rd party supplied and in-house developed applications.
- Dynamics AX 2012 security model design, modification and implementation.
- Provide technical support of ZAP reports implemented alongside Dynamics AX 2012.
- Assist end users in ZAP report building.
- Scheduling and co-ordinating system upgrades for both internally and externally provided systems in accordance with the Group Technology Roadmap.
- Assist in testing new applications, application changes and patches.
KNOWLEDGE, SKILLS AND EXPERIENCE:
- Third Level Qualification in a Computer Science or IT related subject.
- 5+ years in a customer facing application support role.
- 2+ years' experience in MS Dynamics in a customer facing role, with strong Dynamics AX 2012 technical background and functional experience in Finance and Project modules.
- Experience supporting users in a complex application environment.
- Experience working with and supporting business critical systems.
- Excellent decision making skills and an ability to prioritise tasks.
- Strong technical and analytical skills.
- Working knowledge of SQL
WHY APPLY?
An excellent opportunity to add value to your CV and gain experience with a highly reputable company. You will become a member of an established, proactive and creative IT team.
IF YOU ARE INTERESTED IN FINDING MORE ABOUT THIS RARE OPPORTUNITY PLEASE CONTACT CLAIRE O'DWYER OR (SEE BELOW)
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges