Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Application Support Specialist
Eingestellt von Greythorn
Gesuchte Skills: Client, Support
Projektbeschreibung
APPLICATION SUPPORT CONSULTANT. BANK.
Contract position. Rolling contract, €400 daily rate.
Requirements
- Must have extensive banking client support background ie (senior helpdesk role supporting issues and questions involving client banking transactions)
- Strong prioritization skills; this position requires the ability to handle multiple tickets/issues at the same time and facilitate a timely resolution and document in internal ticketing system.
- Position needs to be able to easily interact with business and technology teams and be able to facilitate communication about issues.
- Knowledge of desktop support related to client issues, especially Internet Explorer. Must be able to deal with Business/Technical teams and have the ability to define issues and escalate as needed Primary point of contact on customer facing security and technical concerns and discussions and written correspondence.
- Understand suite of capabilities associated with Treasury Vision reporting and navigation in order to manage client issues and questions.
- Establish application associated with security, technical, performance, performance and system issues for CitiDirect (Classic/Business Evolution), CitiConnect, and other applications as required.
- Establish and strengthen processes to work with Customer Care team manager directly.
- Tracking of multiple client side issues.with follow ups with technical and client side support
- Promote a culture of Continuous Process Improvement. Improve upon the success of client implementation through process improvements and increasing efficiency.
Specifications/Qualifications
- Must be able to organize heavy workload of application related questions and concerns from global client Support teams.
- Must be able to efficiently communicate to her manager any escalating issues or concerns from our support partners.
- Extensive use of client issue tracking systems (like Remedy) or ITIL based application tracking system
- Only candidates with client facing banking support (client payment issues, payment file import/export and client reporting problems) and ticketing management will be considered for this position
- Excellent organizational, planning and prioritization skills
- Influencing skills (ie ability to mobilize teams both internal and external that are not in reporting line)
- Relationship management skills - ability to develop and sustain positive partnerships and be a team player A strong commitment to quality and efficiency Excellent multitasking ability - Must have ability to track multiple issues, effectively manage time and competing priorities, and to drive results through partner organizations.
For more information on this please contact HAZEL O'REILLY.
Contract position. Rolling contract, €400 daily rate.
Requirements
- Must have extensive banking client support background ie (senior helpdesk role supporting issues and questions involving client banking transactions)
- Strong prioritization skills; this position requires the ability to handle multiple tickets/issues at the same time and facilitate a timely resolution and document in internal ticketing system.
- Position needs to be able to easily interact with business and technology teams and be able to facilitate communication about issues.
- Knowledge of desktop support related to client issues, especially Internet Explorer. Must be able to deal with Business/Technical teams and have the ability to define issues and escalate as needed Primary point of contact on customer facing security and technical concerns and discussions and written correspondence.
- Understand suite of capabilities associated with Treasury Vision reporting and navigation in order to manage client issues and questions.
- Establish application associated with security, technical, performance, performance and system issues for CitiDirect (Classic/Business Evolution), CitiConnect, and other applications as required.
- Establish and strengthen processes to work with Customer Care team manager directly.
- Tracking of multiple client side issues.with follow ups with technical and client side support
- Promote a culture of Continuous Process Improvement. Improve upon the success of client implementation through process improvements and increasing efficiency.
Specifications/Qualifications
- Must be able to organize heavy workload of application related questions and concerns from global client Support teams.
- Must be able to efficiently communicate to her manager any escalating issues or concerns from our support partners.
- Extensive use of client issue tracking systems (like Remedy) or ITIL based application tracking system
- Only candidates with client facing banking support (client payment issues, payment file import/export and client reporting problems) and ticketing management will be considered for this position
- Excellent organizational, planning and prioritization skills
- Influencing skills (ie ability to mobilize teams both internal and external that are not in reporting line)
- Relationship management skills - ability to develop and sustain positive partnerships and be a team player A strong commitment to quality and efficiency Excellent multitasking ability - Must have ability to track multiple issues, effectively manage time and competing priorities, and to drive results through partner organizations.
For more information on this please contact HAZEL O'REILLY.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges