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Application Support (Online Banking)
Eingestellt von Randstad (Schweiz) AG
Gesuchte Skills: Support, Java, Network
Projektbeschreibung
Overview of business area:
- Digital Corporate Portal is a part of the Digitalization program and intended to replace the existing Online Banking for small and midrange business users.
- New technologies, new features, and a new design efficiently support the needs and workflows of the target audience.
- The support will be integrated into the existing Online Banking support which is has a deep know-how of and good network into the wide range of used interfaces and services.
Key Responsibilities
- 2nd-Level-Support and incident management for the new application Digital Corporate Portal which is part of the company's Online Banking solutions
- Resolving, and tracking of incident tickets, log-analysis and Triage (for 3rd level and interfaces)
- Collaboration with interfaces, business, Service Desk and 3rd level support.
- Preventive investigations und notification re. potential upcoming production issues.
- Support of service level-management during problem management.
Overview of the department/team
- The exsting Online Banking support team consists of 3 FTE (plus 1 FTE for the related support of electronic banking contract administration (EBVV). The team supports a number of applications of the Online banking Platform (OBP), mainly the Company's Online Banking and the Mobile Banking.
Essentials Skills and Qualifications:
- 5 Years + Support experience
- Work well under pressure (incident management with high management attention)
- Very good analytical skills. Often we are rather orchestrating the resolution than fixing it ourselves du to the many interfaces and services used in the Online Banking solutions
- Very good communication skills for different levels of technical understanding (app dev teams, business, management).
- Fluent in Englisch and German
- ITIL experience
- Java technology
This is a great opportunity to grow with an International and reputable organization that offers an exciting working environment. If you fit the specification, please apply!
Good to know you!
- Digital Corporate Portal is a part of the Digitalization program and intended to replace the existing Online Banking for small and midrange business users.
- New technologies, new features, and a new design efficiently support the needs and workflows of the target audience.
- The support will be integrated into the existing Online Banking support which is has a deep know-how of and good network into the wide range of used interfaces and services.
Key Responsibilities
- 2nd-Level-Support and incident management for the new application Digital Corporate Portal which is part of the company's Online Banking solutions
- Resolving, and tracking of incident tickets, log-analysis and Triage (for 3rd level and interfaces)
- Collaboration with interfaces, business, Service Desk and 3rd level support.
- Preventive investigations und notification re. potential upcoming production issues.
- Support of service level-management during problem management.
Overview of the department/team
- The exsting Online Banking support team consists of 3 FTE (plus 1 FTE for the related support of electronic banking contract administration (EBVV). The team supports a number of applications of the Online banking Platform (OBP), mainly the Company's Online Banking and the Mobile Banking.
Essentials Skills and Qualifications:
- 5 Years + Support experience
- Work well under pressure (incident management with high management attention)
- Very good analytical skills. Often we are rather orchestrating the resolution than fixing it ourselves du to the many interfaces and services used in the Online Banking solutions
- Very good communication skills for different levels of technical understanding (app dev teams, business, management).
- Fluent in Englisch and German
- ITIL experience
- Java technology
This is a great opportunity to grow with an International and reputable organization that offers an exciting working environment. If you fit the specification, please apply!
Good to know you!
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges