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Application Support Engineer Job

Eingestellt von Yoh

Gesuchte Skills: Support, Engineer

Projektbeschreibung

APPLICATION SUPPORT ENGINEER needed for a CONTRACT OPPORTUNITY with Yoh's client located in St. Louis, MO.

TOP SKILLS:

- Strong Linux Admin Skills
- Decent Windows Admin Skills
- Enterprise Monitoring Tools
- Scripting Languages (Perl, Python, Ruby, Unix Shell)
- Git or Subversion

WHAT YOU'LL BE DOING:

- Customer service for our supported applications.
- When incidents are reported, receive and record those incidents in our tracking system.
- Rapidly resolve incidents by restoring service in a timely manner.
- Document deployed systems and their integration points for support and sustainability purposes. Ensure that support procedures are properly documented and communicated to proper audiences.
- Assist in the design and implementation of scripts and processes that can automate, monitor, test, remediate, and support GSD applications.
- Proactively identify and resolve potential problems to reduce the risk of failures.
- Assist in investigation of the cause of problems, and escalate to developers as necessary.
- Participate with Agile project teams to ensure ITIL Service Transition is integrated and executed to achieve production support and sustainability.
- Assist in knowledge transfer to operations and development teams to enhance monitoring and configuration strategies and implementation.
- Work with development teams to assess monitoring needs and supportability of released applications.
- Participate in active on-call rotation providing 24x7 support coverage for urgent issues.

WHAT YOU BRING TO THE TABLE:

- Experience identifying and resolving systemic issues.
- Excellent troubleshooting and customer service skills.
- Thrives in a fast paced environment with many different technologies and applications.
- Self starter with a strong desire to learn new technologies.
- Six (6+) years experience with Unix system administration (Red Hat Linux preferred)
- Six (6+) years experience with infrastructure monitoring, administration, and data collection tools.
- Three (3+) years experience with Windows system administration
- Three (3+) years experience with SQL queries related to: Microsoft SQL, Oracle, or MySQL.
- Solid written and oral communication skills; the ability to effectively communicate to technical and non-technical audiences.
- Technical writing skills (support documentation, requirements, design documents).
- Experience with applications that interface with external databases.
- Desired familiarity with enterprise infrastructure monitoring and administration tools such as: Opsware (SA, NA, OO), Netcool (TBSM, ITNM, Webtop, Precision), SevOne, Splunk, SNMP.
- Experience with automating commonly reoccurring tasks to improve departmental and individual efficiency is a plus
- Experience with development and Scripting languages such as Perl, Java, Python, etc.
- Strong problem solving, decision-making, and analytical abilities.
- Capable of interfacing and interacting with business teams in building solutions and providing technical support
- Experience working with a version control system such as GIT or Subversion
- Familiarity with automation/services-orchestration technologies (such as Chef, Puppet, BOSH, Docker, etc.)

CALL ME NOW TO DISCUSS

RECRUITER: SCOTT BENNEKEMPER

Yoh, a DayJ2W: ENG

TAX TERM: CON_W2J2WBRSTL

Ref:

Branch: IT & Telecom

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh