Application Support Engineer

APPLICATION SUPPORT ENGINEER

JOB DESCRIPTION

The Support Engineer will serve as the first point of contact for customers that utilize the clients products. You will be required to identify the root cause of customer issues, triage their problems, verify bugs and frequently provide unique and creative solutions. You often times find yourself collaborating with our global Support team to serve customers worldwide and publish new knowledge to our customer self-help portal. You will be responsible for providing Atlassian's legendary customer service through professional written and verbal communication with customers in various types of roles.

The team is filled with top-notch technical individuals that are excited to be building a new service offering and experience for our customers. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success.

MORE ABOUT YOU

On your first day, we'll expect you to have:

- Excellent communication skills
- Experience in technical support preferably working with Java/J2EE or similar applications
- Basic experience working with Linux systems
- Very good knowledge of databases and SQL
- Understanding of basic network functions, standards, and protocols

It's great, but not required, if you have:

- Experience working with Atlassian products
- Experience working with large scale SaaS environments
- Skills with log analysis tools such as Splunk
- Experience with large scale incidents

MORE ABOUT OUR TEAM

We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, pushing harder for the root cause and a solution. We are a combination of passion and persistence.