Application Support Engineer

APPLICATION SUPPORT ENGINEER CARY, NC 6 MONTH CONTRACT

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The Engineer in this role will be assigned to our clients core application team. This team provides Tier 2 application and customer support for the SaaS product offering. An ideal candidate would have 2-5 years system administration experience, along with some network and SQL knowledge. The job will have a significant customer focus; experience working at a Help Desk would be valuable. The person we choose would receive education on the applications included in the clients SaaS product offering.

WORK DUTIES TO INCLUDE:

- Tier 2 application and customer support
- Break-fix support
- Project related tasks
- Rotating pager duty; currently 24/7 for one week about every 7-8 weeks
- Required to work weekends occasionally for maintenance, usually on Saturday

SKILL SETS:

- Unix/Linux (1-3 years) beginner/intermediate required
- Windows (1-3 years) beginner/intermediate required
- Customer Service skills intermediate level required
- Ticketing System experience intermediate level required
- SQL knowledge preferred
- Networking (CCNA) - preferred

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit the website.