Application Support Consultant - Contract

APPLICATION SUPPORT CONSULTANT - Banking

Contract Role

Dublin City Centre

Job Description

Description

EXPECTED OUTCOMES

- Must have extensive banking client support background ie (senior helpdesk role supporting issues and questions involving client banking transactions)
- Strong prioritization skills; this position requires the ability to handle multiple tickets/issues at the same time and facilitate a timely resolution and document in internal ticketing system.
- Position needs to be able to easily interact with business and technology teams and be able to facilitate communication about issues.
- Knowledge of desktop support related to client issues, especially Internet Explorer Must be able to deal with Business/Technical teams and have the ability to define issues and escalate as needed Primary point of contact on customer facing security and technical concerns and discussions and written correspondence.
- Understand suite of capabilities associated with Treasury Vision reporting and navigation in order to manage client issues and questions.
- Establish application associated with security, technical, performance, performance and system issues for Direct (Classic/Business Evolution), Connect, and other applications as required.
- Establish and strengthen processes to work with Customer Care team manager directly
- Tracking of multiple client side issues.with follow ups with technical and client side support
- Promote a culture of Continuous Process Improvement. Improve upon the success of client implementation through process improvements and increasing efficiency.

Specifications/Qualifications

CANDIDATE QUALIFICATIONS

- Must be able to organize heavy workload of application related questions and concerns from global client Support teams.
- Must be able to efficiently communicate to her/his manager any escalating issues or concerns from our support partners.
- Extensive use of client issue tracking systems (like Remedy) or ITIL based application tracking system
- Only candidates with client facing banking support (client payment issues, payment file import/export and client reporting problems) and ticketing management will be considered for this position
- Excellent organizational, planning and prioritization skills
- Influencing skills (ie ability to mobilize teams both internal and external that are not in reporting line)
- Relationship management skills - ability to develop and sustain positive partnerships and be a team player A strong commitment to quality and efficiency Excellent multitasking ability - Must have ability to track multiple issues, effectively manage time and competing priorities, and to drive results through partner organizations.

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