Application Support Analyst (m/f)

REFERENZNUMMER:

333853/11

IHRE AUFGABEN:

-Support the operating system MDS (FileMaker based solution)
-Daily 3rd line application incident and troubleshooting
-Issue scripting guidelines
-Coordinate the follow-up of compliance and security of the applications
-Work independently and lead assignments/projects of moderate to high complexity
-Maintain and improve the customer service and availability
-Partner with business community/vendors to solve complex problems and/or improve existing processes
-Develop and maintain the support documentation for all related subjects
-Perform basic analysis, design, implementation & maintenance activities under minimal direction

IHRE QUALIFIKATIONEN:

-Bachelor degree in Mathematics, Engineering, Computer Science OR equivalent through experience
-Strong tracking, coordination and project planning skills
-Ability to identify and implement process and/or application improvements
-Strong analytical and problem-solving skills
-Ability to work on multiple simultaneous tasks with limited supervision
-Quick learner, motivated self-starter
-Excellent customer service, interpersonal, communication and team collaboration skills
-Able to follow change management procedures and internal guidelines
-Advanced course work in technical systems plus continued education in technical disciplines is preferred
-English skills spoken and written

WEITERE QUALIFIKATIONEN:

Helpdesk/support