Application Support Analyst Job

APPLICATION SUPPORT ANALYST needed for a CONTRACT opportunity with Yoh's client located in CREVE COEUR, MISSOURI.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Provide application support for customers
- Identify opportunities to improve user experience
- Ensure application Service Level Agreements are exceeded

WHAT YOU'LL BE DOING:

- Provide exceptional application support for customers
- Analyze problems and implement solutions
- Develop relationships with business and technical stakeholders
- Identify opportunities to improve user experience based on support issues and customer feedback to increase adoption with customers
- Drive efforts to proactively identify application or system issues improving availability and performance
- Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution.
- Manage a workload with changing priorities and demands
- Advocate for business stakeholder needs across technical teams ensuring issues are re-mediated quickly and customer's needs are met.
- Create Knowledge Base articles to drive self service capabilities and empower tier one resources to resolve issues without escalation

WHAT YOU NEED TO BRING TO THE TABLE:

- BA/BS in Computer Science or Information Technology or 2 - 5 years equivalent experience.
- Demonstrates strong problem solving skills.
- Experienced with data analysis leveraging SQL.
- Strong organizational, written and verbal communication skills.
- Application Support experience in resolving software issues.
- Self starter, motivated and strong team player.
- Ability to create and foster relationships with IT and business clients at all levels of the organization.
- Familiarity with Remedy IT Service Management tool is a plus

GET HIRED, APPLY NOW!

RECRUITER: Patty Shofner

Yoh, a DayMONJOB

TAX TERM: CON_W2J2WNWIT

Ref:

Enterprise: IT & Telecom