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Application Support Analyst - Brussels
Eingestellt von Contracts IT Ltd
Gesuchte Skills: Support
Projektbeschreibung
APPLICATION SUPPORT ANALYST - BRUSSELS
Languages: ENGLISH and FRENCH (bilingual)
SKILLS AND EXPERIENCE:
- Experience with writing automated tests.
- Knowledge of test automation tools eg Selenium, JUnit, TestWhiz.
- Good knowledge of Microsoft Office Suite (particularly Outlook, Excel, Word and Powerpoint).
- Independent, result-oriented and flexible.
- Able to work in an international and multicultural environment.
- A team player with good communication and presentation skills.
- Strong analytical, problem solving and learning skills.
- To have meticulous approach to work-related tasks.
- Ability to prioritise among tasks and meet deadlines.
- General knowledge of the EU institutions.
DESCRIPTION OF WORK:
- Write manual test cases and test scenarios.
- Perform scheduled and on-demand manual tests on new releases of applications.
- Manage the infrastructure for planning and executing automated tests.
- Write and develop automated test cases and test plans.
- Plan and execute automated tests on a regular basis.
- Proactively work on bettering test infrastructure.
- Analyse users' requests, extract and compile data from those requests.
- Be the first point of contact for first line and second line questions and you will ensure and perform all communication with the end-users.
- Ensure the follow-up of incident/issue tickets and attempt to resolve them.
- Provide services to all the applications' stakeholders according to ITIL best practices using an IT Service management application to handle and document all requests.
- Maintain FAQs, user guides and document all relevant information.
- Prepare and provide online training for end-users.
- Based on test results, use applications' databases to track and identify defects and to propose solutions to the development and to the business.
- Prepare and present various presentations.
- Provide advice or suggestions for any improvements to work methods according to agreed objectives.
- Produce on a regular basis your individual and team work performance reports.
Please send your CV to Navaid Faiz/Jane and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment.
Languages: ENGLISH and FRENCH (bilingual)
SKILLS AND EXPERIENCE:
- Experience with writing automated tests.
- Knowledge of test automation tools eg Selenium, JUnit, TestWhiz.
- Good knowledge of Microsoft Office Suite (particularly Outlook, Excel, Word and Powerpoint).
- Independent, result-oriented and flexible.
- Able to work in an international and multicultural environment.
- A team player with good communication and presentation skills.
- Strong analytical, problem solving and learning skills.
- To have meticulous approach to work-related tasks.
- Ability to prioritise among tasks and meet deadlines.
- General knowledge of the EU institutions.
DESCRIPTION OF WORK:
- Write manual test cases and test scenarios.
- Perform scheduled and on-demand manual tests on new releases of applications.
- Manage the infrastructure for planning and executing automated tests.
- Write and develop automated test cases and test plans.
- Plan and execute automated tests on a regular basis.
- Proactively work on bettering test infrastructure.
- Analyse users' requests, extract and compile data from those requests.
- Be the first point of contact for first line and second line questions and you will ensure and perform all communication with the end-users.
- Ensure the follow-up of incident/issue tickets and attempt to resolve them.
- Provide services to all the applications' stakeholders according to ITIL best practices using an IT Service management application to handle and document all requests.
- Maintain FAQs, user guides and document all relevant information.
- Prepare and provide online training for end-users.
- Based on test results, use applications' databases to track and identify defects and to propose solutions to the development and to the business.
- Prepare and present various presentations.
- Provide advice or suggestions for any improvements to work methods according to agreed objectives.
- Produce on a regular basis your individual and team work performance reports.
Please send your CV to Navaid Faiz/Jane and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment.
Projektdetails
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