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Application Support-Analyst

Eingestellt von Synectics

Gesuchte Skills: Support, Xml, Tcp, Ip

Projektbeschreibung

SUMMARY:

- This position will be responsible for test case development, testing, and certification of POS software and hardware products that impact over 14,000+ US restaurants.
- The position also assists in requirements analysis, design review, and test estimation.
- This individual will work with various stakeholders in US Operations, Quality Assurance (QA), Quick Response Development (QRD), Support, Security, Deployment, and multiple Development and Infrastructure teams to ensure we deploy well tested, high quality products to our restaurants.

RESPONSIBILITIES:

- Contributing to stakeholder meetings clarifying features, functionality, requirements, and estimated testing time.
- Developing test cases, executing tests, finding and documenting defects, and certifying software and hardware.
- Collaborating with team members to deliver on tight timelines.
- Working closely with Quality Assurance teams to understand and resolve issues found in system testing.
- Writing Technical documents, Installation Guides, Troubleshooting Guides, Tech Memos and Technical Specifications.
- Managing Test Lab Environments.
- Providing Level 3 and Level 4 support for live restaurants with special hardware and/or software configurations (as needed)
- Serving as a subject-matter expert for various POS Hardware products.
- Establishing strong relationships with core product teams.

SKILLS:

QUALIFICATIONS:

- 4 or more years of overall IT experience
- 2 or more years of experience testing software and hardware
- 1-2 years of experience as a Technical Analyst
- Ability to communicate technical information verbally and in written form to non-technical audiences
- Proven ability to collaborate in a team
- Ability to train and lead junior team members
- Organization skills and communication expertise (verbal and written)
- Technical Documentation skills
- Strong problem-solving skills and ability to focus on details as well as the big picture
- Experience identifying project tasks and providing estimates for those tasks
- Experience working with multiple priorities and projects with tight deadlines
- A self-starter who thrives in a fast-paced and rapidly changing environment
- An early adopter of new technologies
- Previous contractor skills: hardware and software development skills, team player, hardworking, write technical documentation
- Need someone with high technical ability
- May have to help with some hardware certification and help out with troubleshooting in a lab.
- General knowledge of computer hardware or registers. PCs and networking
- Software development or troubleshooting skills would be helpful
- Strong problem solving skills.

GENERAL KNOWLEDGE OF THE FOLLOWING REQUIRED:

- Point of Sales Systems
- Basic TCP/IP Networking
- Experience VBS, XML, batch Scripting, and Power Shell Scripting

Projektdetails

  • Einsatzort:

    Oak Brook, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synectics