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Application Support Analyst
Eingestellt von Ample Consulting
Gesuchte Skills: Support, Oracle, Sql, Net
Projektbeschreibung
Our reputed client based in Budapest, Hungary is looking for an Application support analyst providing 2nd Line support to business application suite using Oracle SQL and Unix skills.
The responsibilities can be understood by the following:
* Provide 2nd line applications support for business Applications suite including website technologies.
* Perform root cause analysis for all application incidents
* Perform daily maintenance and monitoring tasks, which allow the smooth running of systems, and prevent problems from occurring.
* Provide Out of Office Support (on rota)
* Support Ticket management 60%
* Raise tickets for 3rd line development teams offshore and manage to resolution ensuring your customers are updated
* Identify and develop utility software that can help automate and pro-actively manage the support status of business applications
* Work with 1st and 3rd line groups to demonstrate ownership of problems and ensuring that the 1st line group are able to keep the customer updated with progress. 20%
* Prepare and maintain support documentation for new product applications
* Interact with different teams within Business and IT Operations for investigation of incidents, understanding changes being introduced via new projects
* Share knowledge in a clear reproducible manner to the Application Support team
* Be involved and lead support for new projects into production.
Skills: List the minimum Skills required for this role. Business Skills. Functional Skills. Technical Skills. Management Skills
* 2-3 years experience of working in a Application Support Team
* Minimum 2 years working experience with Oracle SQL and PLSQL (ie written complex queries to select/update/delete data)
* 2 years working experience on Unix (not administration), Shell Scripting
* Awareness/Development experience in Web technologies like .NET/Java/HTML/XML
* Writing support documentation
* Use of Incident management tools (eg. Remedy, Support Works)
* Out of Hours support
Desirable
* Experience of working with teams based in European countries OR in USA
* Experience of PHP, Apache, MySQL, MS/SQL, Access, Perl
Educational:
HND or Graduate
Technical Qualifications (desirable):
Technical certifications related to Oracle/Microsoft .net/other Microsoft technologies
Behaviour List types of behaviour that are likely indicators of success for this role
* Flexible mindset to work according to urgent business requirements
* Problem/Defect analysis skills
* Quick learner
* Good communication skills - Ability to give your comments/views effectively, reaching out to different groups proactively
* Ability to work towards tight deadlines from business and handle stress during Severity issues
* Team player, Working on own initiative
* Time management/able to manage time and prioritise work effectively including expectation setting and forecasting fix times
Other Capabilities:
This may include typical industry background and any additional competencies not described above
* CRM support experience
* Web Site development and maintenance
The responsibilities can be understood by the following:
* Provide 2nd line applications support for business Applications suite including website technologies.
* Perform root cause analysis for all application incidents
* Perform daily maintenance and monitoring tasks, which allow the smooth running of systems, and prevent problems from occurring.
* Provide Out of Office Support (on rota)
* Support Ticket management 60%
* Raise tickets for 3rd line development teams offshore and manage to resolution ensuring your customers are updated
* Identify and develop utility software that can help automate and pro-actively manage the support status of business applications
* Work with 1st and 3rd line groups to demonstrate ownership of problems and ensuring that the 1st line group are able to keep the customer updated with progress. 20%
* Prepare and maintain support documentation for new product applications
* Interact with different teams within Business and IT Operations for investigation of incidents, understanding changes being introduced via new projects
* Share knowledge in a clear reproducible manner to the Application Support team
* Be involved and lead support for new projects into production.
Skills: List the minimum Skills required for this role. Business Skills. Functional Skills. Technical Skills. Management Skills
* 2-3 years experience of working in a Application Support Team
* Minimum 2 years working experience with Oracle SQL and PLSQL (ie written complex queries to select/update/delete data)
* 2 years working experience on Unix (not administration), Shell Scripting
* Awareness/Development experience in Web technologies like .NET/Java/HTML/XML
* Writing support documentation
* Use of Incident management tools (eg. Remedy, Support Works)
* Out of Hours support
Desirable
* Experience of working with teams based in European countries OR in USA
* Experience of PHP, Apache, MySQL, MS/SQL, Access, Perl
Educational:
HND or Graduate
Technical Qualifications (desirable):
Technical certifications related to Oracle/Microsoft .net/other Microsoft technologies
Behaviour List types of behaviour that are likely indicators of success for this role
* Flexible mindset to work according to urgent business requirements
* Problem/Defect analysis skills
* Quick learner
* Good communication skills - Ability to give your comments/views effectively, reaching out to different groups proactively
* Ability to work towards tight deadlines from business and handle stress during Severity issues
* Team player, Working on own initiative
* Time management/able to manage time and prioritise work effectively including expectation setting and forecasting fix times
Other Capabilities:
This may include typical industry background and any additional competencies not described above
* CRM support experience
* Web Site development and maintenance
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges