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Application Support Analyst

Eingestellt von Avance Consulting (Europe) Limited

Gesuchte Skills: Support, Oracle, Sql, Client

Projektbeschreibung

We are currently hiring for APPLICATION SUPPORT ANALYST at BUDAPEST, HUNGARY for one of our very reputed client.

Job Title: Application Support Analyst
Location: Budapest, Hungary
JOB TYPE: CONTRACT

Job Purpose:

Provide 2nd Line support to business application suite using Oracle SQL and Unix skills.

KEY TASKS/DUTIES/RESPONSIBILITIES:

Provide 2nd line applications support for business Applications suite including website technologies.
Perform root cause analysis for all application incidents
Perform daily maintenance and monitoring tasks, which allow the smooth running of systems, and prevent problems from occurring.
Provide Out of Office Support (on ROTA)
Support Ticket Management
Raise tickets for 3rd line development teams offshore and manage to resolution ensuring your customers are updated
Identify and develop utility software that can help automate and pro-actively manage the support status of business applications
Work with 1st and 3rd line groups to demonstrate ownership of problems and ensuring that the 1st line group are able to keep the customer updated with progress.
Prepare and maintain support documentation for new product applications
Interact with different teams within Business and IT Operations for investigation of incidents, understanding changes being introduced via new projects
Share knowledge in a clear reproducible manner to the Application Support team
Be involved and lead support for new projects into production

ABOUT THE EMPLOYER

The employer is a multi billion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.

ABOUT US

Avance Consulting Services is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.

This is a very urgent role. Apply NOW with your updated resume in Word format. All selected profiles will be contacted within 1 day of application receipt.

Projektdetails

  • Einsatzort:

    Budapest, Ungarn

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Avance Consulting (Europe) Limited