Application Support Analyst

Application Support Analyst responsible for information systems utilized by company Regulatory group globally. This role includes in-depth knowledge and understanding of application installation and account administration for a defined application portfolio. This person will serve as the focal point for problem triage and resolution. This person will provide application support for information systems utilized by Regulatory staff.

Objectives:
Provide day to day support of Regulatory applications (PV Works( vet) and associated applications, VyPER, STOR, HERMES, DocuProof) in a GxP environment
Provide support of interfaces and data exchanges between applications where necessary
Coordination with vendors of commercial off the shelf systems for problem resolution.
Liaison between Business Technology global organizations for comprehensive support.

SKILLS:

Technical Skills:
Knowledge of Oracle 11g programming.
WEB based application architectures
Business Objects BI4, Crystal Reports 11, Server Reporting Services 2005 or above
Data Stage 8.1
SQL Server 2005 or above
Visual Basic 6.0,.NET 3.5 using Visual Studio 2008 or above
Good understanding of XML concepts and utilities
Problem and Incident Management utilizing ServiceNow for problem reporting and resolution.
The candidate should have a working knowledge of the core R&D development computer systems and applications.
Required three to five years industry working experience in application support/administration is essential.
Working experience in a GxP environment is required.
This person should have good problem diagnosis skills coupled with solid exposure to database concepts and knowledge of Client Server and web based application architecture.
Excellent oral and written communication skills are essential as the nature of this position will be to communicate effectively across a global organization.